ERP Systems Lead - Plex ERP

The ERP Systems Lead is the primary owner and subject-matter expert for the company's Plex ERP. This role administers, configures, and continuously improves the ERP environment across manufacturing, supply chain, quality, and finance functions; leads ERP-related projects and integrations; and serves as the escalation point between business users, IT, and external vendors. The ideal candidate combines hands-on Plex expertise with strong business-process knowledge in a manufacturing environment and a service-oriented approach to supporting end users., * Serve as system administrator and primary subject-matter expert for the Plex ERP, including security roles, user access, screen/module configuration, and environment settings

• Provide Tier 2/3 support for ERP issues escalated from the help desk and business super-users; troubleshoot to root cause and drive resolution with Plex support when needed
• Manage ERP master data standards and integrity (items, BOMs, routings, customers, suppliers, pricing)
• Design, create, and modify business workflows within Plex ERP to improve operational efficiency
• Manage the application change control process: proper documentation, testing, and approval of system modifications before release
• Support period-end and year-end processes, including annual catalog and pricing uploads, in partnership with supply chain and finance

EDI & Integrations

• Maintain working knowledge of the company's EDI environment and transaction flows (orders, acknowledgments, ASNs, invoices) and how they move through Plex ERP
• Configure and maintain EDI communications, connections, and security certificates, with support from the company's EDI consulting partner
• Develop and support EDI document mappings based on customer and supplier specifications, leveraging the consulting partner for complex mapping work
• Troubleshoot EDI transaction issues and support users with document retransmissions and error resolution; escalate complex issues to the consulting partner and manage them through resolution
• Manage the third-party EDI consulting/managed-services partner relationship: set priorities, review performance, approve work, and hold the partner accountable to service levels
• Coordinate testing of new EDI transactions and trading-partner setups with customers, suppliers, the consulting partner, and internal stakeholders; gather and document business requirements for new EDI integrations, documents, and forms
• Support integrations between Plex ERP and connected systems (planning/forecasting tools, data warehouse pipelines, shipping and labeling systems), partnering with data engineering on data feeds out of Plex

Plex UX Migration & Internal Enablement

• Help drive the migration from Plex Classic to the Plex UX interface to completion: assess remaining Classic screens and processes, plan the transition by function, and coordinate testing and cutover with the business
• Build internal Plex knowledge across the organization through training, documentation, and hands-on enablement so day-to-day answers don't depend on IT
• Create and lead a "Plex Champion" network - super-users in each department/plant who provide first-line support to their teams, feed improvement ideas back to IT, and help validate changes
• Roll out new Plex features and modules to the business: evaluate releases, pilot with champions, train end users, and manage adoption

Business Process & Projects

• Partner with operations, supply chain, quality, and finance to analyze business processes and translate needs into ERP configuration, enhancements, or new module adoption
• Lead ERP-related projects end to end: requirements, scoping and effort estimation, budgeting, configuration, testing, training, cutover, and post-go-live support
• Hold module owners and stakeholders accountable to drive progress, decisions, and system improvements; prepare and maintain status reports for leadership
• Administer customer-facing business portals and related internal databases connected to the ERP
• Troubleshoot and resolve cross-plant transactional issues (e.g., inter-PCN shipments, unships, and the related invoicing/AR corrections) with appropriate controls and documentation
• Develop and maintain SOPs, work instructions, and system documentation; cross-train IT staff and business super-users to reduce single points of failure, * Fully owning day-to-day Plex administration and support with minimal escalation
• EDI consulting partner relationship running smoothly: clear priorities, stable environment, and new trading-partner setups delivered on schedule
• Documented SOPs for recurring critical processes (annual pricing uploads, unship procedures, planning-tool data refreshes) with trained backups in place
• Measurable progress on the Classic-to-UX migration, with a clear plan and dates for remaining functions
• Plex Champion network established, with named super-users in each key department handling first-line questions
• At least one process-improvement or automation initiative delivered that reduces manual IT involvement in a recurring business process

Working Relationships

• Reports to the Director of IT
• Partners daily with supply chain, operations, quality, and finance leaders and super-users
• Collaborates with internal data engineering/platform staff on ERP data extraction and integrations
• Manages relationships with Plex support, EDI providers, and consulting partners

• 3+ years of hands-on experience administering or supporting an ERP system in a manufacturing environment - Rockwell Automation Plex strongly preferred
• Strong understanding of manufacturing business processes: production, inventory, shipping/receiving, procurement, quality, and order-to-cash
• Hands-on experience with EDI transactions (850/855/856/810 and related documents), mappings, and trading-partner setups - a consulting partner supports the environment, but this role owns it
• Demonstrated experience managing third-party vendors, consultants, or managed-service providers, including setting priorities and holding partners to service levels
• Proficiency with SQL for data lookup, validation, and reporting (Plex Intelligence/Classic reports, SQL-based tools, or similar)
• Proven ability to troubleshoot complex, cross-functional system issues to root cause
• Strong documentation habits and experience writing SOPs and training materials
• Strong understanding of how ERP modules integrate across functions (orders through production, inventory, shipping, and financials)
• Experience working within a formal change control process (documentation, testing, approvals)
• Proficiency in the Microsoft 365 environment (Word, Excel, Outlook, PowerPoint, Teams)
• Ability to prioritize and manage multiple tasks with minimal direction in a complex environment
• Excellent communication skills with both technical teams and shop-floor/business users

Preferred Qualifications

• Hands-on experience administering or supporting Rockwell Automation Plex ERP
• Experience with demand planning/forecasting tools (e.g., Plex DemandCaster) and their ERP data dependencies
• Experience working with data warehouse/BI environments (e.g., Snowflake, Power BI) as a data source owner
• Experience with EDI VAN providers, AS2 connections, or managed EDI service models
• Experience with the Plex Classic-to-UX migration or similar ERP interface/version transitions
• Experience building super-user or champion programs and delivering end-user training
• Multi-plant / multi-PCN Plex environment experience
• Project management experience or certification (CAPM/PMP, Agile)
• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience, If you're a seasoned ERP professional who hasn't worked in Plex specifically, we still want to hear from you. Candidates with strong hands-on experience administering other manufacturing ERP systems (such as SAP, Oracle, Epicor, Infor, QAD, or IQMS/DELMIAworks) - and who are confident in their ability to quickly learn the Plex platform - are encouraged to apply. What matters most is deep ERP fundamentals, manufacturing process knowledge, and a track record of owning a system end to end; we can help you build the Plex-specific expertise.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, * Competitive wages
• Opportunity to work with a great culture
• Great Benefits - vacation, volunteer time-off, medical, dental, vision, FSA, company-provided life insurance and short-term disability, company sponsored long-term disability, job-related tuition reimbursement, 401(k) and profit sharing

FloraCraft Corporation is a family-owned, Michigan-based company and the world's leading manufacturer of foam products for the craft and floral industries. For over 75 years we have been dedicated to making it easy for creators everywhere through our innovative and high-quality products. At FloraCraft, we pride ourselves on our commitment to excellence, diversity, and sustainability. Our team is the heartbeat of our organization, driving innovation and providing exceptional products to our customers. We believe in giving back to our community by supporting the arts, education, sports, and other initiatives that make Ludington a wonderful place to live and work. Our mission is to honor our heritage by delivering superior products and services, fostering a fun and inclusive workplace, and contributing positively to our community. Join us at FloraCraft, where creativity and innovation come to life!