IT Support Technician

• Provide first-level technical support to clients and staff
• Respond to support requests via phone, email, and ticketing systems
• Troubleshoot common Windows, Microsoft 365, and printer issues
• Assist with workstation setup, deployment, and upgrades
• Configure user accounts, passwords, and basic access permissions
• Perform software installations and updates
• Document support activities and resolutions
• Assist senior technicians with client projects and maintenance tasks
• Travel to client locations when required
• Follow established procedures and security best practices, * Managed IT Services
• Microsoft 365 Administration
• Cybersecurity Fundamentals
• Networking and Wireless Technologies
• Endpoint Management
• Backup and Disaster Recovery Solutions
• Professional Client Support
• Ticketing Systems and IT Documentation

Why Join Ethixa?

• Flexible part-time schedule
• Real-world IT experience with a growing technology company
• Opportunity to work alongside experienced technicians and engineers
• Exposure to a wide variety of technologies and business environments
• Potential pathway to a future full-time position
• Supportive team environment focused on professional growth

Ethixa Solutions is seeking a motivated and dependable Entry-Level IT Support Technician to join our team on a part-time basis.

This position is ideal for a student, recent graduate, career changer, or technology enthusiast looking to gain real-world IT experience. The successful candidate will assist with a variety of technical support tasks while learning from experienced engineers and technicians.

No prior professional IT experience is required. We are looking for someone with strong problem-solving skills, a willingness to learn, and a passion for technology., Required

• High school diploma or equivalent
• Strong interest in information technology
• Basic knowledge of Microsoft Windows and Microsoft Office
• Excellent written and verbal communication skills
• Strong customer service skills
• Reliable transportation
• Ability to pass a background check

Preferred

• Enrollment in or completion of an IT-related degree or certification program
• CompTIA A+ certification (or working toward certification)
• Experience building or repairing computers
• Familiarity with: Windows 11 and Windows Servers, Microsoft 365, Basic networking concepts, Printers and scanners, Mobile devices

Skills We Value

Technical Skills

• Basic troubleshooting and problem-solving
• Understanding of computer hardware components
• Familiarity with common business software applications
• Basic understanding of networking concepts such as Wi-Fi, IP addresses, and Internet connectivity

Soft Skills

• Positive attitude and willingness to learn
• Professional appearance and communication
• Attention to detail
• Strong organizational skills
• Ability to work independently and as part of a team
• Ability to explain technical concepts in simple terms, The ideal candidate is someone who enjoys helping people, enjoys technology, asks questions, and is eager to build a career in information technology. Whether you're pursuing a degree, changing careers, or looking for your first IT position, we want to hear from you.

Pulled from the full job description

• Professional development assistance
• Flexible schedule

Ethixa Solutions is a managed IT services provider serving businesses throughout Northeast Pennsylvania. We help organizations improve their security, reliability, and productivity through proactive IT support, cybersecurity, cloud services, backup and disaster recovery, and technology consulting. At Ethixa, we believe technology should support business growth, not create obstacles. Our team works closely with clients to provide responsive service, practical solutions, and a customer-first experience.