Implementation Manager

Be an Early Applicant Remote Hiring Remotely in USA Senior level Remote Hiring Remotely in USA Senior level Lead and manage end-to-end client implementation projects for a PBM, coordinating cross-functional teams and vendors, building detailed plans, assessing risks, tracking progress, communicating status to stakeholders, driving milestones, ensuring client satisfaction, and conducting post-implementation lessons learned. The summary above was generated by AI

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all! We promise to do what's right, always., As an Implementation Manager, you will ensure the successful execution and deployment of complex client implementation related projects. This role requires a skilled professional with a strong background in project management, effective communication, and the ability to collaborate with cross-functional teams to achieve successful client implementations.

What you will do:

• Lead and drive client implementation projects
• Partner with internal cross-functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process
• Create a detailed action plan which considers a fixed timeline and can evaluate risks
• Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance
• Establish client relationships and ensure client satisfaction, starting day one of Implementation
• Assess risks and establish contingency plans
• Communicate project status clearly and concisely to stakeholders, including executive levels
• Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes
• Manage work and inputs from a variety of stakeholders
• Establish collaborative working relationships and develop optimized cross-functional processes
• Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate
• Conduct "lessons learned" and feedback meetings post-implementation to improve processes for the future, Artificial Intelligence * Big Data * Healthtech * Information Technology * Machine Learning * Software * Analytics Lead end-to-end client onboarding and implementation of pharmacy benefit plans. Serve as primary client contact, coordinate cross-functional teams (formulary, specialty, networks), manage risks and audits, present to stakeholders, track and report implementation status, and mentor implementation team members. Travel 20-25%. Top Skills: ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word Optum

Senior Capability Manager, Client Implementation and Intake Alignment - Remote

8 Days Ago In-Office or Remote 113K-193K Annually Senior level 113K-193K Annually Senior level Artificial Intelligence * Big Data * Healthtech * Information Technology * Machine Learning * Software * Analytics Lead alignment of client implementation with RxClaim intake and demand management. Oversee intake, prioritization, capacity planning, stakeholder communication, risk mitigation, and continuous process improvement to ensure timely, transparent, and scalable delivery of client requests. Top Skills: AgileAha/AhasClaims Adjudication PlatformsLeanPbm OperationsRxclaimSafeScrumSix Sigma Harris healthcare

• Bachelor's degree in business, project management or related field required
• 5+ years of experience in project management
• Healthcare experience, specifically in Pharmacy Benefit Management (PBM) required
• Ability to learn quickly, dive in, and help improve execution
• Client interaction experience required
• Exceptional time management skills
• Strong meeting facilitation experience required
• Demonstrated ability to deliver a completed project
• Strong communication skills (written and verbal)
• Experience working with a team on strategic cross functional projects
• PMP certification preferred
• Willingness to travel 25%

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including equity, with health, dental, vision and other benefits.

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration., Remote Wisconsin, USA 65K-85K Annually Junior 65K-85K Annually Junior Healthtech Manage a portfolio of client accounts as a strategic CSM while leading onboarding, migrations, and implementation best practices. Drive adoption, conduct QBRs, track success metrics, own renewals, and collaborate with Sales, Product, and Support. Develop onboarding plans, run kickoffs, deliver training, document handoffs, and create scalable processes and playbooks to improve team enablement and time-to-value. Top Skills: Wisp

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