Lead Cloud Engineer

• Monitor availability, performance, and health of Azure-hosted internal applications using tools such as Azure Monitor, Application Insights, Open Telemetry and Log Analytics
• Participate in incident response workflows including triage, escalation, and post-incident review with a focus on reducing mean time to recovery (MTTR)
• Maintain and refine alerting thresholds and dashboards to surface actionable signals over noise
• Contribute to SLO/SLA tracking and reporting for supported internal platforms

Deployment and Automation

• Support CI/CD pipeline operations using Azure DevOps, including pipeline monitoring, failure triage, and basic remediation
• Assist in deploying updates and configuration changes to internal Azure-based applications following change management practices
• Identify opportunities to automate repetitive operational tasks using scripting (PowerShell, Python, or Bash)
• Maintain infrastructure-as-code contributions under guidance (Bicep, ARM templates, or terraform)
• Experience with Git based repos, pull requests

AI and Agent-Based Tooling Support

• Provide operational support for internal AI-powered and agent-based tools running on Azure, including availability monitoring and incident coordination
• Work alongside engineering teams to understand deployment dependencies for agentic workloads and flag reliability risks early
• Assist with environment validation and regression checks following updates to AI-integrated services

Required

• 5+ years of experience in an IT operations, DevOps, or systems support role (internship or co-op experience considered)
• Foundational understanding of cloud infrastructure concepts with hands-on or coursework exposure to Microsoft Azure
• Familiarity with CI/CD concepts and at least one pipeline toolset (Azure DevOps preferred)
• Basic scripting ability in PowerShell, Python, or Bash
• Strong written communication skills -- this role documents as much as it resolves

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.