POS Hardware & Network Support Technician

• Install, configure, maintain, and support POS hardware and software systems.

• Troubleshoot and repair: o POS registers and terminals o Receipt and label printers o Monitors and customer-facing displays o EMV/chip and contactless payment devices o Cash drawers and peripheral equipment

• Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.

• Support and maintain Microsoft Dynamics 365 and/or Square POS environments.

• Perform hardware upgrades, replacements, and preventive maintenance.

• Document incidents, solutions, and system changes accurately.

• Collaborate with business users, vendors, and internal support teams to resolve technical issues.

• Maintain a high level of responsiveness and professionalism when supporting critical business operations.

• Participate in off-hours support, maintenance windows, and on-call rotations as required.

• Work effectively in high-pressure situations to restore services and minimize downtime.

Self-Starter Communication Cash Register Point Of Sale Team Oriented Prioritization Professionalism Problem Solving Network Support Business Events Customer Service Software Systems CompTIA Network+ Technical Issues Strong Work Ethic Wireless Networks Peripheral Devices Payment Processing Wide Area Networks Business Operations Local Area Networks Willingness To Learn Restaurant Operation Relationship Building Microsoft Dynamics 365 Network Troubleshooting Ability To Meet Deadlines Authorization (Computing) Warehouse Management Systems Employee Assistance Programs Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Dynamic Host Configuration Protocol (DHCP) Payment Card Industry (PCI) Data Security Standards, We are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands-on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self-starter, problem solver, and go-getter who thrives in both independent and team-oriented environments and is committed to delivering exceptional customer service., a. Hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable. 2) Networking & Infrastructure Support a. Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network-related issues impacting POS systems and payment devices. Experience configuring and supporting network-connected hardware in retail or customer-facing environments. 3) Customer Service & Independent Problem Solving a. Customer-centric mindset with excellent communication and relationship-building skills. Self-starter and go-getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment.

Nice to Have Skills / Preferred Requirements

1. Experience supporting Microsoft Dynamics 365 Commerce, Dynamics 365 Retail, and/or Square POS solutions is a bonus.

Soft Skills:

1. Ability to work independently with minimal supervision.
2. Strong problem-solving, organizational, and troubleshooting skills.
3. Strong customer service experience. Experience in retail, hospitality, entertainment, or restaurant environments.
4. Self-starter and proactive problem solver.
5. Go-getter attitude with a strong willingness to learn and develop new skills.
6. Ability to work independently while contributing effectively within a team.
7. Strong work ethic and sense of ownership.
8. Ability to prioritize competing demands and meet deadlines.
9. Comfortable working under pressure in fast-paced operational environments.
10. Flexible and available to support after-hours, weekends, and critical business events when necessary.

Technology Requirements:

1. Hands-on experience with: a. POS registers and payment terminals b. Printers and peripherals c. Monitors and display systems d. EMV payment devices e. Hardware deployment and troubleshooting
2. Strong understanding of networking fundamentals: a. TCP/IP b. DHCP c. DNS d. VLANs e. Wireless networking
3. Proven ability to diagnose and resolve hardware and connectivity issues.
4. Knowledge of payment processing technologies and PCI compliance principles.
5. Experience with ticketing systems and remote support tools.

Education / Certifications

1. CompTIA A+, Network+, or similar certifications., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring., Gardena, CAOn-Site Nadcap Tooling Auditing Aviation Operations Blueprinting Communication Fixture Design Detail Oriented Process Control Health Advocacy Surface Finishing Safety Procedures Workflow Management Engineering Drawings Artificial Intelligence Discounts And Allowances Quality Management Systems Employee Assistance Programs Continuous Improvement Process Troubleshooting (Problem Solving) Aerospace Basic Quality System Standards +0 Lead Navigations Engineer Actalent Hawthorne, CAOn-Site Sensors Tooling Testbed Odometry Visionary Pipelines Leadership Automation Innovation Algorithms Localization Mental Health Field Testing Systems Design Flight Software Particle Filter Visual Odometry Scenario Testing Space Exploration Monte Carlo Methods Artificial Intelligence Engineering Design Process C++ (Programming Language) Verification And Validation Light Detection And Ranging (LiDAR), Sensors Tooling Testbed Odometry Visionary Pipelines Leadership Automation Innovation Algorithms Localization Mental Health Field Testing Systems Design Flight Software Particle Filter Visual Odometry Scenario Testing Space Exploration Monte Carlo Methods Artificial Intelligence Engineering Design Process C++ (Programming Language) Verification And Validation Light Detection And Ranging (LiDAR) +0

OT Required / Expected? Possible; dependent on situation and events; will be working over Holiday Season. WB Games Resource(s)? No CNN Resource(s)? No

What We Do/Project, * Sourcing in CA - Burbank Bridge Bldg. N - Bldg. 156.

• Full time on-site requirement. (5-days/week)

Please note that this is a contract role providing services to Warner Bros. Discovery through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Warner Bros. Discovery.

This role is eligible for the following benefits:

Medical, dental & vision

Hospital plans

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

Company paid short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Employee Assistance Program

Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.