Sr IT Support Engineer

Growing MSP (Managed Service Provider) looking for a dedicated self-starter to fill the position of an Sr IT Support Engineer with 10 years or more experience. This is an inhouse position, not a remote position. Extensive knowledge of various software and hardware is required. We are looking for a smart, enthusiastic individual that works well in a team environment.. This individual's primary goal is to deliver the desired level of superior customer service. This candidate will provide daily technical support, either on-site with client, or remotely (from company office). The ideal candidate will strive to provide service that improves customer satisfaction, maximizes customer retention, and increases profitability. They will be expected to demonstrate exceptional interpersonal and communications skills, along with employing listening abilities to the benefit of the customer at all times. Client relations are extremely important to us. After hours on call one to two weeks per month required. This is NOT a remote position., * Serving as an escalation point for any/all helpdesk support tickets that are escalated from our Level I and Level II engineers or assigned by our dispatcher

• Implementing new systems and network solutions and/or improving the efficiency of current implementations
• Serving as an integral member of Project Delivery by providing hands on technical support for complex projects, focusing on production and implementation
• Install, configure, and support network equipment, including routers, switches and firewalls
• Support VMware virtual servers
• Support Windows Server 2012-2026, including issues with Active directory, domain operations etc…
• Provide infrastructure support in all areas needed including storage, networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting
• Mentor/Coach to junior engineers
• An active leader of the technical support team
• Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides
• Responsible for maintaining detailed time tracking of your work

• Microsoft 365: 5+ years (Required)
• Networking/Switching/Routing/Firewall: 5+ years (Required)
• Microsoft Windows Server management/configuration/troubleshooting: 5+ years (Required)
• Working at a Managed Service Provider (MSP): 5+ years (Required)

Core Skills and Experience:

• Minimum 10 Years IT experience
• O365 Administration
• Windows Server Administration 2012-2026
• GPO management
• Network administration/management
• Virtualization
• Experience with Veeam
• BDR Experience
• 5+ years prior MSP experience
• 5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication
• 5+ years of firewall/network layer support and deployment experience including VLAN and switch configuration and troubleshooting
• 5+ years of hands-on networking experience (routing and switching)
• Knowledge of PowerShell and scripting
• VoIP experience is a plus.
• Able to perform onsite site assessments, monthly Managed Service site visits, technical assessments, account management and implementation of tools such as RMM, Cybersecurity stack, Backup/Disaster Recovery, GPO, iLO, VMware/Hyper-V etc…
• Experience with MAC devices such as Macbooks/iPads is a huge plus
• Able to solve complex problems, helpdesk issues at the highest level and be the escalation point for Jr. Engineers
• Ability to handle server/network level projects and serve as the primary POC
• Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting
• Exceptional troubleshooting skills

REQUIRED PROFESSIONAL SKILLS:

• Superior verbal and written communication skills
• Top-class customer service skills
• Excellent documentation, reporting, and planning skills
• Conscientious, accountable, detail-oriented, thorough, and consistent
• Professional demeanor and appearance; punctual, team player
• Outstanding people skills
• Ambition and passion for learning and teaching
• Create/maintain/improve network support/client support documentation and processes
• Ability to lift 50+ pounds (UPS/Switches/Servers etc…)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Please submit cover letter/resume documenting required experience and three references.

Job Types: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance