Senior Technical Support Engineer

Rocket Software, Inc.
Topeka, United States of America
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 120K

Job location

Remote
Topeka, United States of America

Tech stack

Ubuntu (Operating System)
CentOS
Cloud Computing
Encodings
Databases
Microsoft Management Console
Data Warehousing
Linux
File Systems
Memory Management
Linux Distribution
Package Management Systems
Performance Tuning
Red Hat Enterprise Linux - RHEL
Standard Sql
Transmission Control Protocol (TCP)
Cloud Platform System
Computer Network Technologies
Containerization
Kubernetes
Storage Technologies
3-tier Architectures
Vertica

Job description

A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

Requirements

  • Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.

  • Database Proficiency: Advanced knowledge of SQL and data warehousing concepts.

  • Vertica Architecture Knowledge: Solid understanding of Vertica's columnar architecture, including projections, encoding, and compression techniques.

  • Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.

  • Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.

  • Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.

  • Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.

Benefits & conditions

Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.

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