Talkdesk Administrator/Engineer

Leadership Automation, Communication Network Routing Customer Service Digital Channels Business Valuation Workflow Management Workforce Management Full Stack Development Artificial Intelligence Business Transformation Contact Center Operations Interactive Voice Response Troubleshooting (Problem Solving), Our client is seeking a Talkdesk Administrator/Engineer to support and enhance its cloud contact center environment. This individual will serve as the subject matter expert for Talkdesk, helping drive strategic initiatives focused on automation, AI, digital engagement, and workforce optimization.

This is an opportunity to join a growing team that is investing heavily in modern contact center technologies and customer experience improvements.

What You'll Be Doing

• Administer, configure, and maintain the Talkdesk platform
• Support daily operations, troubleshooting, and platform enhancements
• Design and optimize call routing, IVRs, queues, and user configurations
• Partner with business stakeholders to gather requirements and implement solutions
• Support AI initiatives utilizing Talkdesk Copilot and Autopilot capabilities
• Assist with the rollout of chat as an additional customer interaction channel
• Improve workforce management utilization and reporting capabilities
• Monitor system performance and recommend enhancements
• Collaborate with vendors and internal teams on integrations and upgrades
• Develop documentation, training materials, and best practices, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Assistant Team Leader Actalent Secaucus, NJ*Remote AutoCAD Planning Visionary Scheduling Leadership Innovation Coordinating Civil Engineering Working at Heights Artificial Intelligence Engineering Design Process MicroStation (CAD Design Software) +0

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• 3-5 years of hands-on Talkdesk administration and engineering experience
• Experience supporting contact center operations in a healthcare or enterprise environment
• Strong understanding of Talkdesk configurations, workflows, routing, IVR design, and reporting
• Experience with contact center automation, integrations, and AI-driven solutions
• Ability to partner with operations, leadership, and technical teams to improve customer experience, * Experience with Talkdesk Copilot, Autopilot, or other AI-powered contact center tools
• Experience implementing digital channels such as chat or messaging
• Knowledge of workforce management concepts and tools
• Healthcare industry experience is highly preferred
• Strong communication and customer-facing skills

• Exposure to AI and automation technologies
• Opportunity to lead platform improvements and modernization efforts
• Competitive compensation based on experience

If you have a strong Talkdesk background and are excited about leveraging AI, automation, and digital engagement solutions to improve customer experiences, we'd love to hear from you. Job Type & Location

This is a Contract to Hire position based out of New York, NY. Pay and Benefits

The pay range for this position is $45.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.