IT Support Specialist

• Serve as escalation point for complex technical issues across endpoints, servers, and infrastructure
• Troubleshoot and resolve issues involving:

• Windows OS, applications, and enterprise endpoints
• Microsoft 365 services (Exchange, Teams, SharePoint)
• Identity and access issues (Entra ID / Active Directory)

• Perform root cause analysis and implement long-term solutions, not just quick fixes
• Provide remote and on-site support across corporate and production environments

Network & Infrastructure Management

• Troubleshoot and maintain network infrastructure including:

• Switches, VLANs, routing, and segmentation
• Wired and wireless (WiFi) networks
• Firewall configuration and monitoring

• Diagnose performance issues, latency, outages, and connectivity problems
• Support hybrid infrastructure spanning:

• On-prem systems and data center equipment
• Azure cloud networking (VNets, VPNs, NSGs)

• Assist in network design improvements and optimization

Server & Virtualization Management

• Support and maintain:

• Windows Server and Linux systems
• Hyper-V virtual environments

• Perform system provisioning, patching, and lifecycle management
• Monitor server performance and availability
• Assist with infrastructure upgrades and migrations

Cloud Platforms & Endpoint Management

• Administer and support:

• Microsoft 365 tenant (Exchange Online, Teams, SharePoint)
• Azure services (compute, networking, identity, RBAC)
• Microsoft Intune (device enrollment, policies, compliance, endpoint security)

• Troubleshoot identity synchronization and access issues
• Support conditional access, MFA, and device compliance policies

Cybersecurity & Compliance

• Enforce and support security best practices:

• Endpoint protection (Defender, third-party tools)
• Firewall rules and network segmentation
• Vulnerability remediation and patching

• Monitor systems for security threats and anomalies
• Participate in incident response and remediation efforts
• Ensure adherence to company security policies and standards

Backup, Disaster Recovery & Business Continuity

• Manage and support backup platforms (e.g., Veeam, cloud backups)
• Perform backup validation and restore testing
• Support disaster recovery procedures and failover scenarios
• Ensure data integrity across systems and platforms

Automation & Continuous Improvement

• Develop and maintain scripts (PowerShell preferred) to automate routine tasks
• Identify opportunities to reduce manual effort and improve efficiency
• Leverage AI tools (including Microsoft Copilot) to enhance IT operations
• Contribute to system standardization and documentation

Documentation & Knowledge Management

• Maintain accurate documentation of:

• Systems, configurations, and processes
• Troubleshooting steps and resolutions

• Contribute to internal knowledge base and standard operating procedures

Project & Cross-Functional Support

• Assist with IT projects (ERP, infrastructure upgrades, cloud migration)
• Work collaboratively with engineering, operations, and leadership teams
• Provide technical input on system design and architecture decisions

Will also include other duties as assign.

• Strong hands-on experience with:

• Networking (TCP/IP, VLANs, switching, WiFi, firewalls)
• Windows Server and desktop environments
• Virtualization (Hyper-V preferred)
• Microsoft 365 administration
• Azure cloud services
• Microsoft Intune / Endpoint Management

• Experience with backup and recovery solutions
• Solid understanding of cybersecurity principles and best practices, * 5+ years in IT support, infrastructure, or systems administration
• Proven experience troubleshooting complex, multi-system issues
• Experience in hybrid environments (on-prem + cloud)

Skills & Attributes

• Strong analytical and problem-solving skills
• Ability to work independently with minimal supervision
• High attention to detail and documentation discipline
• Excellent communication skills (technical and non-technical)
• Ownership mindset-drives issues to resolution

Preferred Qualifications

• Certifications (preferred but not required):

• Microsoft (Azure, M365, Security)
• Network certifications (CCNA or equivalent)

• Experience with:

• PowerShell scripting and automation
• Security tools (Defender, SIEM, endpoint protection)
• ERP systems (e.g., Epicor/Kinetic)

• Exposure to manufacturing or production environments

Pulled from the full job description

• Referral program
• On-the-job training
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance, * Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Opportunities for advancement
• On-the-job training
• Employee assistance program (EAP)
• Employee discount program
• Employee referral program

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