IT Support Specialist

We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C's: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support.

This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects.

We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment.

Essential Duties and Responsibilities

End User Support (50%)

• Provide Help Desk support, resolving approximately 50% of daily technical support requests.
• Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues.
• Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning.
• Image, deploy, and manage laptops and other IT hardware.

Systems & Infrastructure

• Manage and maintain network infrastructure, servers, devices, and core IT systems.
• Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc.
• Perform preventative maintenance and participate in infrastructure improvements and IT projects.

Security & Documentation

• Respond to security incidents, implement remediation, and support cybersecurity initiatives.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Participate in a rotating on-call schedule to provide after-hours support when needed.

• Associate degree in Information Technology (or equivalent experience).
• 3+ years of IT support or systems administration experience.
• Strong troubleshooting, communication, and customer service skills.
• Self-motivated, collaborative, and eager to learn new technologies.

Preferred Experience

• Networking fundamentals (DNS, DHCP, VLANs, routing)
• Microsoft 365, Exchange Online, Intune, Azure, and Entra ID
• Active Directory and Group Policy
• Wireless: Ruckus · Firewall: WatchGuard · Endpoint protection: Panda, Huntress · Backup: Barracuda