IT Support Engineer

Our client is seeking an IT Support Engineer to provide hands-on technical support in a collaborative, fast-paced environment while delivering an exceptional end-user experience. This opportunity is ideal for an early-career IT professional with a strong customer service mindset, a solid technical foundation, and a desire to expand their skills while supporting a variety of modern workplace technologies., * Provide hands-on technical support for desktops, laptops, mobile devices, peripherals, audio/video equipment, and basic networking issues.

• Troubleshoot and resolve hardware, software, operating system, and end-user technology issues across Windows and macOS environments.
• Install, configure, image, deploy, and maintain end-user devices while adhering to established security standards and IT policies.
• Support user account administration, device management, and access requests using modern IT tools and platforms.
• Assist with employee onboarding, workstation setup, equipment deployment, and day-to-day technical support requests.
• Maintain accurate hardware and software inventory, asset tracking, and lifecycle documentation.
• Create and update technical documentation and knowledge base articles to improve support processes.
• Collaborate with cross-functional teams to deliver timely technical solutions while continuously building technical knowledge and skills.

• 1-3 years of hands-on experience in an IT support, help desk, desktop support, or end-user services role.
• Strong customer service, interpersonal, and communication skills with a passion for delivering outstanding end-user support.
• Experience supporting both Windows and macOS operating systems.
• Familiarity with one or more enterprise IT tools such as Jamf, Microsoft Intune, Okta, Microsoft 365, Jira, or ServiceNow.
• Basic understanding of hardware, software, networking, and troubleshooting best practices.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment while maintaining strong attention to detail.
• Strong analytical and problem-solving skills with an eagerness to learn new technologies and grow within an IT support career.
• Experience supporting Lenovo and Apple hardware is preferred.
• Knowledge of identity and access management concepts, including SSO, MFA, and user account administration, is a plus.
• Relevant technical certifications or coursework are a plus. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.