Part-Time IT Help Desk Support Technician

We are seeking a proactive and enthusiastic Part-Time IT Help Desk Support Technician to join our dynamic technology team. This role is an entry-level position responsible for providing exceptional technical support to clients in a fast pace Managed IT Services environment. This position assists with desktop, server, network, and cloud-based technologies through a ticketing system, remote support and occasional onsite visits. The ideal candidate is customer-focused, technically proficient, and able to troubleshoot a wide variety of IT issues while maintaining a high level of professionalism. Your energetic approach will ensure timely resolution of technical problems, enhance user experience, and contribute to the smooth operation of our IT infrastructure., Desktop Support

• Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications.
• Troubleshoot hardware, software, and operating system issues.
• Create, maintain, deploy, and restore workstation images.
• Monitor cybersecurity portals and respond to security alerts.
• Utilize Remote Monitoring and Management (RMM) tools to:
• Deploy software
• Install system updates and patches
• Provide remote support
• Monitor device health
• Generate system reports
• Join computers to both Microsoft Entra ID (Azure AD) and on-premises Active Directory domains.
• Configure and test Group Policies and RMM automation policies.
• Map and troubleshoot network drives.
• Manage BitLocker encryption and Multi-Factor Authentication (MFA) services.
• Provision and manage Microsoft 365 licenses.

Server & Cloud Administration

• Create, modify, disable, and remove Active Directory user accounts.
• Manage Azure Virtual Machines (VMs) for both desktop and server environments.
• Move users and devices between Organizational Units (OUs).
• Configure and maintain file share permissions.
• Administer Microsoft 365 tenant services, including:
• Exchange Online
• SharePoint Online
• OneDrive
• Microsoft Entra ID (Azure)
• Configure and monitor backup solutions.
• Assist with VMware administration and virtual server support.

Network Support

• Configure and troubleshoot routers and switches.
• Configure and maintain wireless access points.
• Support Multi-Factor Authentication (MFA) systems.
• Assist with VMware host maintenance, virtual machine patching, and server upgrades.
• Diagnose and resolve basic network connectivity issues.

Additional Responsibilities

• Install, configure, and troubleshoot VoIP phone systems.
• Communicate professionally with clients, vendors, and internal team members.
• Document work performed, solutions implemented, and client interactions within the ticketing system.
• Participate in ongoing training to stay current with evolving technologies and cybersecurity best practices.
• Onsite installations and project work as assigned.
• Perform other IT-related duties as assigned.

• 1-3 years of IT Help Desk or Technical Support experience preferred.
• Experience working with Managed Service Providers (MSPs) is a plus.
• Familiarity with Microsoft 365, Active Directory, Azure, VMware, networking, and RMM platforms.
• Basic understanding of cybersecurity best practices.

Technical Skills

• Windows 10/11 administration
• Microsoft 365 administration
• Active Directory & Microsoft Entra ID (Azure AD)
• Remote support tools
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Routers, switches, and wireless networking
• VMware virtualization
• Backup and disaster recovery solutions
• Microsoft Office applications

Soft Skills

• Excellent customer service and communication skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated with strong attention to detail.
• Ability to work independently while collaborating effectively with a team.

Physical Requirements

• Ability to sit, stand, and use a computer for extended periods.
• Occasionally lift and carry equipment weighing up to 50 pounds.
• Ability to travel locally for onsite client support when required.

Employment Requirements

• Successful completion of a background check is required.
• Valid driver's license and reliable transportation are preferred.
• Occasional local travel to client sites may be required.
• This is a part-time contracted position with the opportunity for additional hours based on business needs.