Microsoft 365 Collaboration Engineer

It starts with our people, which is why we need a Microsoft 365 Collaboration Engineer to join our team. The primary objective of this role is to support the firm's internal and external collaboration environment, with a particular focus on Microsoft Teams administration and day-to-day operational support for collaboration services. The individual will help administer Microsoft 365 tools, including Teams, SharePoint Online, OneDrive, and other collaboration tools like High Q and Docusign. In addition, it will support guest and external access, troubleshoot user issues, and help maintain clear processes and documentation for collaboration platforms.

This role will not focus on unified communications, telephony and virtual meeting software.

This role offers a hands-on opportunity to impact how technology is implemented and supported across a global law firm. You will solve practical problems, improve processes, and build expertise in tools that are central to how the firm works every day., * Work with internal team members and vendors to complete project work that supports and improves the firm's internal and external collaboration strategy

• Support day-to-day operation of Microsoft Teams, SharePoint Online, OneDrive, Microsoft 365 Groups, and related collaboration services
• Manage integrations, both within Microsoft 365 and with third-party software built for environment
• Support the firm's ongoing migration to SharePoint Online and OneDrive
• Monitor Microsoft 365 service changes and help assess operational impact
• Help ensure collaboration spaces follow firm policy, confidentiality expectations, and information governance requirements
• Working with other members of collaboration services, triage and resolve support requests related to services owned by the team
• Identify recurring issues and recommend practical process improvements
• Help document standard operating procedures as knowledge base articles and training

• Strong customer service mindset and ability to communicate clearly with technical and non-technical users.
• Practical problem solver who can investigate issues, identify likely causes, and escalate appropriately
• Organized and detail-oriented, with good follow-through on tickets, requests, and documentation
• Comfortable supporting new features and learning about new software and firm-specific processes
• Able to work collaboratively with colleagues across business services, practice groups, and global offices
• Good judgment when handling access, permissions, confidential information, and external collaboration requests

Preferred experience:

• Prior experience with legal, professional services, or other regulated environments
• Familiarity with iManage, Intapp Workspaces, Content Connector, or similar document/workspace integrations
• Exposure to Power Automate, Microsoft Graph, SharePoint REST API, or automation-assisted provisioning processes
• Experience supporting cross-tenant collaboration, B2B guest access, or external collaboration policies. Familiarity with change management, incident management, and service management processes

At BCLP we understand the value of a workforce with diverse perspectives and experiences, and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our robust client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other applicable protected characteristic. * Signee to the United Nations' Global LGBTQ* Standard of Conduct for Business * Named by Stonewall as a "Top Global Employer 2025" * BCLP has received a top score in the HRCF's Corporate Equality Index for 19 years. On the 2023-2024 index we scored 95%. BCLP is an equal employment opportunity employer. The Firm strictly prohibits discrimination against any applicant or employee based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth, lactation or medical conditions related thereto), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The Firm also strictly prohibits harassment of applicants or employees based on any protected class or status. The Firm complies with all applicable federal, state and local laws respecting applications for employment, including consideration of unemployment status in making hiring decisions. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state law. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on BCLP. Please inform the Firm's personnel representative if you need accommodation to assist in completing this application or to otherwise participate in the application process.