Coordinator 3, Technical Product Sales, Business Support, Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary This job supports customer orders, ensuring seamless coordination from sale to installation within defined service level agreements. It collaborates with technical teams to manage escalations and provides specialized support, guaranteeing accurate and timely order fulfillment., * Ensuring timely order coordination, verification, and corrections within service level agreements

• Collaborating with senior sales colleagues to process customer orders accurately and efficiently
• Assisting with the incubation process for new products, supporting early-phase introduction
• Managing support for strategic accounts and maintaining high-level customer relationships
• Working with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
• Providing order support across various customer channels
• Overseeing contract compliance, executing approvals, and ensuring service validation with customers
• Navigating complex systems to build, track, and monitor multi-location customer orders, while continuously identifying and implementing process improvements
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualification:

• Salesforce proficiency

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Communication, Customer Experience (CX), Teamwork, High School Diploma / GED

Primary Location Pay Range: $25.87 - $38.80