AWS connect developer

Cognizant Technology Solutions Corporation
Topeka, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Remote
Topeka, United States of America

Tech stack

Java
JavaScript
API
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Cloud Engineering
Amazon DynamoDB
Monitoring of Systems
Identity and Access Management
Python
Node.js
Salesforce
Amazon Web Services (AWS)
Software Engineering
Staffing Software
Amazon Connect
Chatbots
AWS Lambda
Backend
Cloudformation
Event Driven Architecture
Performance Monitor
Speech Synthesis
Cloudwatch
Api Gateway
Zendesk
Amazon Web Services (AWS)
Terraform
Amazon Lex
Serverless Computing
Microservices

Job description

As an A WS Amazon Connect Developer , you will make an impact by building and optimizing cloud-native contact center solutions that deliver intelligent, scalable, and automated customer experiences. You will be a valued member of the Cloud Engineering team and work collaboratively with stakeholders across engineering, operations, and business units to design and implement innovative contact center capabilities.

In this role, you will:

  • Design and deploy complex contact flows, custom routing profiles, and agent hierarchies within Amazon Connect to support scalable and resilient customer engagement architectures.

  • Build backend microservices and APIs using AWS Lambda (Node.js/Python), API Gateway, and DynamoDB to manage data and power seamless contact center operations.

  • Implement conversational AI solutions, including chatbots via Amazon Lex and text-to-speech capabilities with Amazon Polly, to drive intelligent and automated customer interactions.

  • Integrate the contact center platform with CRM systems such as Salesforce and Zendesk, as well as workforce management tools, to enable a unified customer service ecosystem.

  • Manage infrastructure deployment using Terraform or CloudFormation and maintain system observability and performance monitoring through Amazon CloudWatch.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

3-5+ years of experience in cloud-based contact center solutions or a related software engineering field.

  • Hands-on proficiency with AWS services including Amazon Connect, IAM, S3, SQS, SNS, and event-driven architectures.

  • Strong programming and scripting skills in Python, Java, or JavaScript.

  • Demonstrated experience designing and implementing highly available, resilient, and secure contact center solutions that address complex business requirements.

  • Proven ability to deliver serverless integrations and backend microservices using AWS Lambda and API Gateway.

Apply for this position