Senior Product Manager for AI & Support in SAP Global Customer Support

As a Product Manager within SAP Global Customer Support, you drive the strategy, development, and adoption of AI-powered solutions that shape the support experience for customers, partners, and support engineers.

You turn business and user needs into a clear product vision, actionable requirements, and innovative solution designs, partnering with engineering, UX, data science, and support teams to deliver measurable impact.

You define and drive outcome-focused roadmaps aligned with customer support goals, balancing customer value, business priorities, and data-driven insights.

By tracking success metrics, analysing product usage and customer feedback, and leveraging AI across the product lifecycle -from ideation and prototyping to prioritisation and documentation - you accelerate delivery, maximise adoption, and continuously improve product outcomes., The AI & Support Product Management team transforms SAP Customer Support through AI innovation. You'll work with various SAP teams to deliver strategic, high-impact solutions while growing in a collaborative, fast-paced environment., Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Proven experience in software product management; experience with AI-powered products or AI technologies is a strong advantage.

• Strong sense of ownership, accountability, and execution, with the ability to drive initiatives to successful outcomes.

• Excellent written and verbal communication, presentation, and stakeholder management skills in English.

• Proven ability to build relationships and collaborate effectively with diverse internal and external stakeholders.

• Strong project management and prioritisation skills in a fast-paced, cross-functional environment.

• General understanding of product support processes and customer support operations is an advantage.

SAP LeanIX is a market leader for Enterprise Architecture, driving the modernization of IT landscapes and continuous business transformation. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively.

SAP LeanIX is not just a product; it's a great place to work. Each of our over 650 global employees plays an important role in making our vision a reality. Together, we've combined our values to make a culture that drives innovation. This empowers us to build an essential software toolset that our customers can't do without.