ServiceNow ITOM / CMDB Specialist

We are looking for an experienced ServiceNow ITOM / CMDB Specialist to support and further develop ServiceNow ITOM and CMDB capabilities within a large enterprise environment.

You will act as a key contributor in the implementation and evolution of Discovery, Service Mapping, Event Management and CMDB solutions while working closely with Configuration Managers and technical stakeholders.

Responsibilities

• Own and support the ServiceNow ITOM Discovery implementation.
• Gather requirements and translate them into user stories and technical designs.
• Implement and maintain Discovery, Service Mapping and Event Management solutions.
• Support the implementation and enhancement of ServiceNow CMDB capabilities.
• Deliver new integrations and data source onboarding initiatives.
• Ensure adherence to ServiceNow best practices and out-of-the-box capabilities.
• Create update sets and support release activities.
• Perform testing, documentation and knowledge transfer to support teams.
• Collaborate closely with Configuration Managers and CI owners.

Eligibility: Candidates must be based and authorized to work within the EER

Language: English (C-level), * Minimum 3 years of experience implementing ServiceNow CMDB and ITOM solutions.

• ServiceNow Certified System Administrator (CSA).
• CSDM-CMDB Data Foundations certification.
• At least one CIS-ITOM Discovery certification.
• Strong English communication skills (minimum C-level).
• Ability to work onsite in Brussels on a part-time basis.
• Must be located and eligible to work within the European Economic Area (EER).

Preferred Experience

• ServiceNow Discovery
• Service Mapping
• Event Management
• MID Server deployment and configuration
• Service Graph Connectors
• IRE (Identification and Reconciliation Engine)
• Data Policies and Data Certification
• CMDB Workspace
• ITIL and ITSM best practices
• Technical design and requirements elicitation