IT-Service-Delivery-Manager

Join the exciting part of our People Services & AI department! People Services & AI supports employees and managers in more than 50 countries from three hubs. The Systems Configuration Team ensures that our global HRIS landscape - across both Workday and ServiceNow - evolves in a structured, scalable, and user-focused way. This role focuses on expert Workday and ServiceNow configuration and support, release enablement, and functional guidance across our active licenses. It touches any area where configuration, module ownership, requirement clarification, or stakeholder alignment is needed. Responsibilities / Tasks * Take ownership for selected Workday and ServiceNow areas and act as the key contact for configuration, improvements, and further development. * Analyse requirements, assess change requests, and translate business needs into scalable and sustainable system configurations. * Configure Workday modules and support ServiceNow configuration changes, including structured documentation. * Analyze Workday releases, assess impacts, validate new features, and drive the adoption of relevant changes. * Manage & implement cross-module configurations and broader system updates across Workday and ServiceNow. * Support project-driven configuration activities, testing, cutover validation, and readiness activities while ensuring alignment with architectural and design principles. * Collaborate closely with Product Owners, People Services, IT teams, and internal/external partners to drive harmonization and standardization across regions and teams. Your Profile / Qualifications * Several years of hands-on Workday configuration experience in an international environment. * Experience with reporting, cross-module logic, or complex business process configuration in Workday. * Experience in digital process design, including translating business needs into scalable, automated workflows. * Broad functional understanding across multiple Workday modules. * Experience

analyzing releases, validating impacts, and supporting feature adoption. * Familiarity with ServiceNow HRSD module and configuration or willingness to learn. * Strong skills in requirement refinement, stakeholder alignment, and solution design. * Analytical, structured, and solution-oriented working style. * Confident and clear communicator across stakeholder levels. * Fluent in English. Preferred * Experience with Atlassian products (Jira, Confluence). * SQL knowledge or willingness to learn. * German language skills. * Degree in Business Administration, Information Systems, HR, Computer Science, or a related field. What Happens After You Apply? You will receive an email once your application has been processed. A Talent Acquisition Specialist will review your profile and verify that you meet the qualification criteria. If successful, you will be invited to the first interview (virtual or in person). Typically, a final decision is made after two or three interview rounds.