IT Support Analyst - onsite

• Be a contributing member of the End User Computing (EUC) Team providing support to End Users in a Client Environment
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements., 5 days/week (German daytime business hours) on client site in Ratingen. On need basis travel to the other sites within Germany and Belgium. Occasional travel including overnight domestic may be required.

• Several years of experience in End User Computing, IT Support, Asset Management
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like ServiceNow, Remedy etc.
• Work Experience in Azure cloud computing service.
• Very good communication skills (both spoken and written) in English & German - must have
• Ability to physically perform general office requirements.
• Certification in Azure fundamentals - Preferable.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.