IT Administrator Service Desk / Onsite-Support

Simon Group

Bruchsal, Germany

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, German

Experience level

Intermediate

Remote

Bruchsal, Germany

Microsoft Windows

Microsoft Active Directory

Software Documentation

Desktop Virtualization

IBM Hardware Management Console

Issue Tracking Systems

Information Technology Operations

Knowledge Management

Microsoft Office

Microsoft Software

Systems Integration

Information Technology

Matrix42

Service Desk & Support: Receiving, documenting, and prioritizing trouble tickets and service requests via phone, email, or the ticketing system. Escalating unresolvable issues to 2nd-level support or the relevant departments
Hardware Management & System Administration: Management, configuration, and installation of, among other things, forklift terminals, handheld scanners, and label printers at our warehouse locations. Setup and maintenance of PCs, laptops, and peripheral devices in accordance with company standards
IT Operations & Infrastructure: Ensuring smooth IT operations at warehouse locations. Supporting the management and further development of the systems in use
Process Automation & Digitalization: Participating in the planning and implementation of automated IT services based on workflow-driven processes
Documentation & Knowledge Management: Maintaining and further developing system and user documentation

Completed training as an IT Specialist for System Integration (m/f/d) or a comparable qualification
At least 3 years of professional experience in a relevant position
Extensive knowledge of system administration for Microsoft products (Windows 11, Office 365, etc.) as well as experience with Microsoft Active Directory
Experience with ticketing systems and IT service management tools (e.g., Matrix42 Digital Workspace Management) is desirable
Willingness to travel approximately 20% of the time to support other locations
Willingness to be on call outside of core working hours and on weekends
Excellent written and spoken German skills and basic English skills for communicating over the phone
Independent and solution-oriented approach to thinking and working
Strong customer and service orientation