IT Service Desk Analyst

Careerwise UK
Frankfurt (Oder), Germany
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Frankfurt (Oder), Germany

Tech stack

Microsoft Windows
Azure
Network Troubleshooting
Microsoft Office
Networking Basics
Azure
TeamViewer
Microsoft InTune
Casper Suite
ServiceNow

Job description

  • Provide white-glove IT support to senior executives and key stakeholders
  • Deliver 1st-line plus support across Microsoft, Apple, and mobile platforms
  • Troubleshoot Office 365 and Microsoft Teams issues
  • Support device builds, rebuilds, and provisioning
  • Resolve networking issues (basic to intermediate level)
  • Manage incidents and requests using ServiceNow
  • Maintain accurate knowledge base documentation
  • Communicate clearly with both technical and non-technical users

Requirements

We are looking for an experienced Service Desk Analyst (1st Line Plus) to deliver high-touch, white-glove IT support in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder-management skills, particularly when supporting senior executives and partners., * Office 365 / Microsoft 365

  • Azure / Azure AD (Entra ID)
  • Intune
  • ServiceNow
  • Microsoft Teams troubleshooting
  • Networking fundamentals (Meraki knowledge preferred)
  • Hardware support (Lenovo, HP)
  • Mobile device support
  • macOS
  • Jamf
  • TeamViewer
  • Device imaging and rebuilds

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