IT Service and Support Specialist

• Providing first- and second-level support and handling inquiries and IT tickets
• Setup, configuration, administration, and support of IT workstations, end devices, and hardware and software in a Microsoft Windows and Apple iOS environment
• Assisting and supporting employees with technical issues and conducting training on new or modified systems
• User, role, and permission management in central IT systems
• Management, procurement, and inventory of IT hardware, software, and accessories, including organization of warehousing
• Conducting evaluations, variant comparisons, and cost-benefit analyses in the context of IT procurement and system changes
• Coordination and management of external IT service providers and service partners
• Contributing to ensuring stable, high-performance, and secure IT operations, including error, performance, and security management
• Supporting the administration and maintenance of network, server, and telecommunications environments
• Participation in IT projects, particularly in the planning, implementation, documentation, and rollout of new systems and applications
• Maintenance of IT documentation and the knowledge database
• Support in planning, monitoring, and tracking the IT budget
• Handling general administrative and organizational tasks within IT

• Successfully completed training in the IT field, e.g., as an IT specialist for system integration, IT systems electronics technician, and/or a degree in computer science or a comparable field; alternatively, relevant long-term professional experience
• Professional experience in IT support, help desk, or IT systems administration
• Strong knowledge of Microsoft Windows environments and working with mobile devices
• Knowledge in the areas of networking, user and access management, and IT security
• Ideally, experience in Microsoft Active Directory, 365, Admin Center, Exchange Online, and/or Intune
• Strong service orientation and a passion for working with users
• A structured, independent, and solution-oriented approach to work
• High level of reliability, willingness to learn, and sense of responsibility

• Competitive pay based on the collective bargaining agreement for the housing and real estate industry
• Contribution to the company pension plan
• Various opportunities for continuing education
• Company health management
• Flexible working hours without core hours
• Contribution toward a Jobticket
• Jobbike

With approximately 17,900 cooperative members and over 9,100 apartments in southeastern Lower Saxony and neighboring Saxony-Anhalt, we are the largest cooperative housing company in Lower Saxony. 110 team players who rent, manage, bill, and market properties are now looking for a