Information Technology Technician

This is an operational IT position and will be part of an integrated team which provides 24/7 monitoring and support to the European Space Operations Centre in Darmstadt, Germany. You will act as the first point of contact for users, missions/projects and second line support teams.

The position's main activities and duties are focused on 2 segments:

IT Operations:

• Provide 1st line computer and network support to all eligible users - including incident, change request and user request/complaints handling.
• Actively monitor operational IT systems, applications and networks for potential issues or outages
• Initiate incident resolution or mitigating actions to restore the services ;
• Call out/escalate to 2nd line support or external providers according to procedure;
• Prioritise work according to criticality of systems, schedules and targets.
• Monitoring and initial troubleshooting the Cisco network
• Operations Reporting.
• Follow internal processes and procedures
• Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service.
• Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts.

Space Operations:

• Liaising with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities.
• Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems.
• Schedule Ground Stations and OCC facilities in real-time (outside normal working hours).Configure and monitor station configurations for satellite passes as well as data transmissions and performance.

• Decisiveness and accountability;
• Able to work following operational procedures.
• Flexible and adaptable strong service ethic
• Fluency in English (spoken and written);
• A good understanding of IT networking: WAN/LAN, technology and troubleshooting of

• Linux - SSH basic user commands
• Windows systems - Basic experience - O365

• Team-player skills, ability to interface with technical and management personnel.

The following would be seen as an asset but not essential:

• Some knowledge of Unix, NetBackup and Firewalls,
• Knowledge of ITIL and certification is a plus;
• Any prior experience in the Space & Satellite sector would be a bonus but not essential;
• Mentoring and coaching/training other staff members

Note: This is a 24/7 position - candidates must be able to work rotating shifts (Morning, Evening and Night shifts).