IT Systems Engineer

As an IT Systems Engineer, you will proactively own and support the core IT infrastructure, ensuring the high availability of business-critical operations. You will work across the full support spectrum, from resolving first- and second-line helpdesk tickets to troubleshooting complex network and server issues. Additionally, you will lead small-to-medium infrastructure projects to help keep the digital ecosystem secure and resilient., * Operational Support: Resolve a wide range of IT tickets, from hardware/software troubleshooting to complex network and server issues.

• End-User Care: Manage, secure, and maintain employee hardware (laptops, desktops, and mobile devices) and provide clear 1-to-1 training when needed.
• Incident Management: Take ownership of systems issues immediately to minimize downtime, participating in an on-call rota for critical out-of-hours support.
• Data & Backups: Support data management tasks, monitor system data hygiene, and audit company backups.
• Project Delivery: Plan and lead small-to-medium infrastructure projects from concept to final delivery.
• Team Contribution: Maintain asset tracking, write and peer-review technical documentation, and collaborate closely with other business departments.

• Technical Versatility: Strong full-stack troubleshooting skills across hardware, software, networks, and servers.
• Customer Focus: A friendly, patient, and empathetic approach to supporting internal staff and colleagues.
• Ownership Mentality: Someone who takes pride in finishing tasks with high accuracy, works well under pressure, and can manage their own workload.
• Qualifications: You should ideally be actively working toward or holding a relevant IT Qualification at Level 2 or above. Good literacy and numeracy skills are essential.
• Growth Mindset: A natural thirst for knowledge and a willingness to learn new technologies and systems., If you have a can-do attitude and are ready to take the next step in your IT career with an exceptional Cornwall-based business, please submit your CV today. Or give us a call at Concorde Recruitment for more information.