Technical Support Engineer

As a Technical Support Engineer, you'll be a key member of our Support & Quality team, acting as a trusted expert for our customers when they need us most.

You'll tackle a mix of AV and IT support issues, investigate faults, work with internal specialists to find solutions, and ensure customers receive an exceptional service experience every time.

What You'll Be Doing

• Providing expert remote technical support for a range of AV and IT systems.
• Acting as an escalation point for technical issues, supporting customers through our 1st-3rd line support process.
• Handling support calls, logging and managing tickets through our CRM system.
• Diagnosing, troubleshooting, and resolving complex technical faults across hardware, software, and networked systems.
• Working closely with Engineering and Development teams to investigate and resolve advanced technical issues.
• Creating and maintaining technical documentation, knowledge base articles, and support guides.
• Delivering outstanding customer service and building strong relationships with clients.
• Occasionally travelling to customer locations to resolve critical incidents and provide hands-on support.

We're not just looking for technical skills-we're looking for someone who enjoys finding solutions and taking ownership.

You'll likely have:

• Strong troubleshooting and diagnostic skills.
• The ability to remain calm, methodical, and focused under pressure.
• Excellent communication skills and the confidence to explain technical issues clearly to customers.
• A hands-on approach and willingness to support both remotely and on-site.
• Strong organisational skills with the ability to manage multiple priorities.
• A full UK driving licence.

Pulled from the full job description Bereavement leave Company pension Casual dress Company events On-site parking

Full job description

Technical Support Engineer

• Sheffield Based
• Hybrid
• Competitive Salary

What's the Role?

At Vivedia, we create meaningful moments through technology. From cutting-edge AV solutions to seamless customer experiences, we help organisations connect, communicate, and inspire., Because technology is only as good as the people behind it.

At Vivedia, you'll join a supportive team of experts who genuinely care about delivering exceptional experiences for customers.

You'll have the opportunity to work with cutting-edge technology, solve interesting challenges every day, and make a real impact on the success of our clients and our business.

Ready to be the expert customers rely on? If you're passionate about technology, thrive on problem-solving, and enjoy helping people, we'd love to hear from you.

Apply today and help us keep our customers connected, supported, and confident in the technology that powers their world.

Pay: £24,420.00-£28,800.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• On-site parking