IT Technical Manager

We are seeking an experienced and hands-on IT Technical Manager to lead and support the IT operations at the CBS Arena. This is a unique dual-role position, combining IT Infrastructure Support and Management with practical day-to-day engineering responsibilities.

The successful candidate will be responsible for the overall stability, performance, security, and continual improvement of the venue's technology services while managing the on-site IT support function and coordinating IT resources to meet operational and event requirements.

Alongside management responsibilities, the role requires a strong technical individual who is comfortable acting as the senior on-site engineer, providing Level 2 support, resolving complex incidents, and supporting major events and match days.

This position would suit someone looking to take ownership of an IT operation while remaining technically involved and hands-on. Due to the nature of the venue, flexible working patterns will apply to ensure IT coverage during events and match days., IT Operations & Infrastructure Management

• Oversee all day-to-day IT operations across the CBS Arena.
• Manage and maintain the venue's IT infrastructure, including servers, networking, cloud services, endpoint management, and security systems.
• Ensure maximum availability and performance of business-critical systems.
• Develop and implement IT standards, procedures, and best practices.
• Plan and coordinate infrastructure upgrades, maintenance activities, and technology projects.
• Manage relationships with third-party suppliers, vendors, and service providers.
• Monitor service performance and ensure agreed service levels are achieved.

Team Leadership & Resource Management

• Provide day-to-day leadership and guidance to on-site IT engineers.
• Manage team workload, scheduling, and resource allocation.
• Coordinate IT support coverage for events, conferences, and match days.
• Conduct regular team meetings, performance reviews, and development planning.

Technical Support & Engineering

• Provide hands-on Level 2 support across desktop, infrastructure, cloud, and networking technologies.
• Troubleshoot and resolve escalated technical incidents.
• Manage Active Directory and Entra ID environments.
• Configure and troubleshoot switches, firewalls, wireless infrastructure, VLANs, VPNs, and connectivity issues.
• Monitor system health, backups, security alerts, and infrastructure performance.
• Perform patching, maintenance, and system optimisation.
• Provide on-site IT support during live events and match days as required.
• Document solutions, maintain accurate records, and contribute to service improvement initiatives.

• Minimum 3-5 years' experience in a senior IT support, infrastructure, or technical leadership role.
• Previous experience leading or supervising technical teams.
• Strong Level 2/3 troubleshooting experience.
• Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Active Directory, Group Policy, and Entra ID administration.
• Windows Server (2016/2019/2022).
• Networking experience including TCP/IP, DNS, DHCP, VLANs, VPNs, switching, and firewall technologies.
• Backup and disaster recovery experience.
• Experience managing IT projects and infrastructure improvements.
• Excellent stakeholder and supplier management skills.

Personal Attributes

• Strong organisational and resource-planning skills.
• Confident and professional when dealing with senior stakeholders.
• Strong communication and customer service skills.
• Proactive, hands-on approach with a willingness to lead from the front.
• Flexible and adaptable to support event and match day operations., This role is ideal for an experienced engineer who wants to step into a management position without losing the technical aspects of the job. You'll be responsible for driving the IT function forward, managing a small team, ensuring excellent service delivery, and acting as the senior technical resource for one of the region's most recognised venues.

Pulled from the full job description

• Company pension
• Private medical insurance
• Flexible schedule