1st/2nd Line Support
Adria Solutions ltd
Manchester, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Manchester, United Kingdom
Tech stack
Network Troubleshooting
Microsoft Office
Job description
- Provide 1st and 2nd line support to end users, both remotely and on-site.
- Manage and resolve hardware, software, and network issues.
- Support Office 365, Exchange, and on-premise systems.
- Respond to and resolve tickets using the company's helpdesk system.
- Install, configure, and maintain IT equipment.
- Escalate complex issues to senior engineers as required.
- Maintain excellent communication with users, keeping them informed throughout the support process.
Requirements
- Proven experience in a 1st/2nd line IT support or helpdesk role.
- Strong troubleshooting skills and ability to resolve issues efficiently.
- Experience with Office 365, Exchange, and on-premise environments.
- Confident with hardware installation, maintenance, and problem resolution.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.