Support & Systems Engineer

We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We're proud to be experts in what we do and are looking for more brilliant people to join our team. The Role Reporting into the Technical Support Manager, you will be interfacing with customers to assist in the use of our hardware and software, thus ensuring customer satisfaction. This is an office-based, hands-on role which requires good problem-solving skills along with good organization skills.

What will I be delivering? This role will consist of:

• Daily technical customer support
• The role is to explain to customers how to make the most of what is a complex technologies.
• This can involve setting up systems in the lab to replicate application our customer are trying to setup.
• It is also a case where application notes/ white paper will have to be written
• You will be working with a team of engineer based in LA , Woburn or the UK
• You will be the main technical contact point for our US based tiers1 customers and will be expected to regularly liaise teams of design engineers
• System setup for evaluation

This is a fast-paced job where it is critical to promptly log and address requests received.

· Previous experience working directly with customers. · High level knowledge of embedded engineering. · Pre and post sales customer support. Technical Skills and Qualifications

· Technical knowledge of VPX, VME, CPCI.

· Technical knowledge of Linux, Windows & VxWorks.

· Embedded System assembly and integration.

Behavioral Competencies · Excellent communicator, both verbal and written. · Confident in presenting and interacting with customers. · Collaboration. · Analytical and methodical.

What sort of people are we looking for?

• You have fearless curiosity, embracing change as the catalyst for progress and performance.
• You're committed to the customer and delivering great service.
• You are agile in the way that you work and are able to work at pace. You're always considering how to work smarter to go above and beyond for our customers.
• You want to try new things, learn, and are not afraid to fail.
• You love technology and are passionate about what we do.

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.
• YuLife wellbeing app.