Level 3 IT Engineer

• Provide 3rd Line and pre sales IT Support.
• Support clients onsite.
• Respond to system failures in a timely manner.
• Create and maintain procedures for new and existing processes.
• Troubleshooting customer technical faults and driving fault resolution
• To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.
• Identify trends in Service Desk calls and where appropriate perform root cause analysis.
• Client service management and relationship building.

We are looking for a Support Engineer who has experience working in an MSP as a Support Engineer, with clients around the UK. You will be working as part of a service desk team.

The role will suit someone who has been in 2nd Line Support for several years and has a minimum experience of 2 years in L3. The ideal candidate will have a strong background, Networks, Servers, Virtualisation and Desktop. and Microsoft 365 portal and associated tasks and be keen to grow with us., The successful candidate must be able to demonstrate the following key skills and experience:

• Excellent communication skills, both verbal and written.
• Operates well unsupervised.
• Takes ownership willingly.
• Able to remain calm under pressure.
• Manages customers' expectations effectively.
• Can explain highly complex technical issues in "layman's" terms.
• Proficient fault finder and problem solver.
• Flexible and adaptable to changing environments.
• Is logical in approach.
• Takes a long-term view.
• Is helpful, fair and demonstrates a "give and take" attitude.
• Demonstrate strong technical and personal leadership to colleagues.
• Strong customer service focus & strives to deliver service excellence.
• Solid experience of 2nd Line support and currently working as L3.
• Have experience in Router and Switch Installs.
• Understanding of Networking principles.
• Understanding of VOIP Telephony.
• Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment., * Level 2 IT Engineering: 5 years (required)
• Level 2 IT Support Engineering: 2 years (required)

Licence/Certification:

• Driving Licence (required)

This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.

• Attractive salary & benefits packages - we offer an attractive salary package.
• Training and development.
• Normal office hours Monday to Friday. 9.00am till 6.00pm UK time.

Pay: From £30,000.00 per year

Creative Networks is an established and long-standing MSP. Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.