System Analyst

The post holder will provide support to systems across the trust which include a range of clinical and non-clinical systems requiring application management, business systems administration where appropriate, data quality and data assurance as applicable the needs of the Trust.

Some of the supported applications are part of the national reference solution offered by the Local Service Provider, other systems have been procured or developed locally and are bespoke to the requirements of the Trust.

The post holder will work as part of the Digital Systems Support Team and will make every endeavour to reduce key person dependencies within the team.

The post holder will be required to provide expertise on projects involving IT systems as required. The post holder will contribute to evaluation, recommendation and guidance in the selection of applications, including the planning, provision and management of IT resources in order to meet project timescales and expectations.

The post holder will also be required to further develop his/her knowledge to become a technical specialist in one or more clinical systems. The post holder is the central point of contact for clinical and non-clinical users and will play a lead role in enabling system access, monitoring performance and providing system guidance., · Working with departments the senior system analyst will be responsible for the set up and maintenance of the digital systems that the team has responsibility for.

· The role will ensure create documentation to support the digital systems and ensure that documentation on the configuration, set up and use of the systems are kept up to date.

· The role will provide expert advice to the organisation in order to ensure that supported digital systems meet National and Local standards and will work with system providers to fill any shortcomings.

· To be responsible for ensuring that processes are followed for implementing system changes (which may include the logging and requesting of changes) by liaising with internal users and external suppliers.

· To analyse, investigate and recommend/resolve complex issues/problems. This may include the identification of the source of the error and provide corrective actions (workarounds) while a more permanent fix is identified.

· To provide information, analytical or narrative to appropriate groups within the team and wider Trust to demonstrate appropriate system use and monitoring of targets (either directly or by ensuring appropriate data is available).

· To be a technical specialist in at least one major system in use in the trust, including the complex interactions with other supported systems.

· Required to interpret and communicate complex issues to non-IT staff.

· Involved in the preparation of information for SLA meetings.

· Ensure all incidents are logged in the incident management system and calls are updated accurately and in a timely manner, accounting for breaches, should they occur in an ITIL (IT Infrastructure Library) structured and change controlled environment.

· To achieve their objectives the post holder will work independently and will have the freedom to act and make decisions but will keep their line manager fully informed.

· Provide 2^nd line support and will organise their own work. Expectation to be responsive to variable workloads and interruptions from other staff.

· Participate in the on-call rota, to provide out of hours support for the digital systems team.

· Post holders will initiate, plan and modify work packages providing advice/guidance on system usage and configuration. This will include working with end users to configure software (new and existing) to support the way in which they work. This will involve the interpretation of complex information, analysis and specialist knowledge.

· Post holders will undertake the testing and quality assurance for systems (new and existing), or changes, that need to be presented to Change Advisory Board. They will ensure that the change is fit for purpose before being released to end users. They will also review the documentation that is provided to enable the support of systems.

· To be involved in internal and external user groups and other meetings leading workshops to facilitate future system developments.

· To assist in the integration and implementation of Information Standard Notices (formerly referred to as Data Set Change Notices) in a timely and well communicated approach in partnership with the trust, including liaising with other teams within digital services and system users. Where there are shared systems this may involve other local or national organisations.

· To work closely with other disciplines within the Trust including Programme Team, Business Change Team, Training Team, Business Intelligence and Technical services especially during the planning, specifying, reviewing, updating, and upgrading of systems.

· To play an active part and lead in Post Implementation Reviews of supported software and liaise with other disciplines within the department where corrective action is identified.

· Assist in the provision of information required for the IG Toolkit

· To assist in the provision of effective System Support and Development across, IT whilst supporting their performance measurement agendas, to help ensure that the business and governance needs of the Trust, statutory and commissioner requirements etc, are met to agreed deadlines

· To assist trust Information Teams in ensuring all statutory, local and commissioning reporting and data set submission requirements are met by ensuring appropriate data capture within the system or application

· Provide reports, as required, regarding the use of supported systems and data quality issues.

· The post holder will be required to participate in the development and implementation of Key Performance Indicators and Critical Success Factors within the Trust around the end usage of system.

· The post holder will be required to monitor delivery against these targets and produce reports detailing performance levels and provide supporting information to explain improvements or degradation in service, when appropriate.

· The post holder will liaise with the Directorate Managers / Key stakeholders of systems to ensure they are briefed and up to date on any performance issues that may require discussion within the trust

· By working with the Trust, the post holder will implement policies and propose changes which may result in system developments being implemented including the preparation of documentation. These strategies/policies may be local and national.

· To regularly liaise with staff within the Trust on issues that affect the supported systems

· To provide full support for audits on their areas and act on recommendations as appropriate.

· The post holder will work within the constraints of the allocated project(s) budget, highlighting any cost pressures Committed to personal professional development and a willingness to undertake the full range of training and staff management required.

· Ensure that they have a Personal Development Plan (which is reviewed six monthly) and ensure that their skills and knowledge bases are kept up to date to allow their services and the overall service provided by the Support Team is of a satisfactory standard.

· Ensure that junior staff are trained in techniques, skills and approaches required to perform their duties.

We are seeking a dedicated systems support person to join the systems support team. The role will require an enthusiastic and analytical person. A high level attention to detail is required due to the complexity of configuration and dependencies across the digital systems architecture., * Degree level or equivalent knowledge gained through experience

Desirable criteria

• Prince2 Foundation, * Experience supporting Trust wide systems (including clinical systems)
• Experience of communicating issues to non-technical staff
• Experience of working as part of a team involved in Patient Administration Systems (PAS)

Desirable criteria

• Experience of working within a project using PRINCE2
• Experience of working with system suppliers
• Experience of defining user requirements and interpreting them to system suppliers
• Use of Microsoft Project and Visio, * Ability to make judgements based on the analysis and investigation of issues
• Excellent organisations skills and ability to react to changing requirements
• Knowledge of working practices/areas where clinical systems are used
• Ability to work unsupervised and able to manage own time and workload
• Experience of working with external organisations over service issues

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.

The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

This role provides the opportunity to work in the system support team at Liverpool University Hospital Group. The team member will work across the digital systems and support both the clinical and operational teams in utilising the systems and transformational projects in line with the group strategy. The role will also support in new technologies including EPR (Electronic Patient Record) and ambient voice technology (AVT). This provides the opportunity to start designing a modern digital record that truly supports how we work and how we care for our patients. Working in partnership with the supplier and secondary care organisations in Liverpool with the aim to enable safer care, better information sharing and more joined-up ways of working. This is the foundation for a more integrated, digitally enabled future for our hospitals and the communities we serve., NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities. We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West. We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.