IT Service Manager

• Lead the IT service support function, ensuring high service availability and an outstanding customer experience.
• Manage IT infrastructure, user administration, cloud platforms, endpoint management, and security processes.
• Oversee incident, change, and asset management while maintaining service documentation and reporting.
• Drive continual service improvement initiatives and ensure compliance with security standards and governance.
• Support stakeholders with technical guidance, service reporting, and the successful delivery of IT projects.

• Previous experience managing an IT service or technical support function with strong leadership skills.
• Hands-on knowledge of Microsoft Entra ID, Intune, Microsoft Defender, Azure, AWS, and ITIL principles.
• Experience supporting ISO 27001 compliance, information security, and modern endpoint management.

• Salary up to £55,000 DOE
• Hybrid working
• Excellent career development opportunities
• Comprehensive benefits package
• Supportive and collaborative working environment

CV Screen is recruiting for an experienced IT Service Manager to join a growing technology and compliance-focused organisation based in Coventry. Offering a salary of up to £55,000 DOE plus an excellent benefits package, this hybrid role provides the opportunity to lead IT service delivery across multiple locations while driving continual service improvement. The organisation delivers specialist compliance and technology solutions that help businesses operate securely, efficiently, and in line with industry regulations. This is an excellent opportunity for an IT professional looking to combine technical expertise with leadership in a business that values innovation and customer service.