Workplace Experience Sr Consultant - Dearborn, MI

As a CBRE Experience Services Senior Consultant, you will be responsible for the creation, implementation, and continuous improvement of Workplace Experience programs. You will leverage your expertise to enhance client and visitor satisfaction, drive operational efficiency, and lead innovative solutions within the function.

What You'll Do:

• Identify and implement new methods to improve individual and department objectives
• Develop and execute strategic workplace experience programs to enhance client and visitor satisfaction
• Collect, analyze, and interpret data related to workplace experience, including visitor feedback, service usage, and operational efficiency
• Track and report on performance indicators related to customer service and workplace experience
• Collaborate with IT and other departments to ensure relevant resources are available to achieve client goals
• Coach and mentor team members to develop in-depth knowledge and expertise within the function
• Solving unique problems using both standard and innovative solutions with a broad impact on the business
• Lead by example and model behaviors consistent with CBRE RISE values
• Develop and maintain strong client relationships, negotiate and resolve conflicting priorities
• Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objective

Applicants must be currently authorized to work in theUnited States without the need for visa sponsorship now or in the future

Bachelor's Degree preferred with 8-10 years of relevantexperience. In lieu of a degree, a combination of experience and education willbe considered

Proven ability to develop and implement strategic workplaceexperience programs

Strong analytical skillswith the ability to collect, analyze, and interpret data

Excellent communication andinterpersonal skills to build and maintain client relationships

Experience in coaching and mentoring team members to developtheir expertise Innovativemindset with the ability to think beyond existing solutions and solve unique problems In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook

Strong organizational skillswith an advanced inquisitive mindset

Ability to work within broad guidelines and policies toachieve team and departmental objectives, Aculture of respect, integrity, service, and excellence crafts our approach toevery opportunity

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)