Genesys Cloud SME

Paladin, Inc
Fort Worth, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Fort Worth, United States of America

Tech stack

API
Program Optimization
Computer Telephony Integration
System Configuration
Systems Integration
Genesys
Electronic Medical Records
Call Tracing

Job description

  • This role is solely focused on Genesys Cloud CX. Needing an inhouse Genesys Cloud SME to assist with Genesys cloud migration.
  • Seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.

Requirements

  • Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform.
  • Required Experience: 3 years Expert-level Genesys Cloud CX experience (this is the primary requirement).
  • Hands on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration.
  • Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing.
  • Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules.
  • Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization.
  • Previous experience supporting a healthcare environment with knowledge of HIPAA and call-recording compliance is highly preferred.

About the company

Paladin Consulting is currently hiring a Genesys Cloud SME to join our team working onsite at our client's office located in Fort Worth, TX. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

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