Director - Software Engineering - Global Dining

• Collaborate with business and technology leaders to define and drive a unified technology vision for dining platforms, ensuring strong architectural integrity, governance, and technical oversight.
• Partner with stakeholders to align technical strategy with the product roadmap, helping shape business requirements to effectively leverage technology capabilities.
• Lead architecture and design for modern web-based applications, including the transformation of legacy and monolithic systems into microservices and micro-frontend architectures.
• Drive innovation and experimentation within a fast-paced, agile environment, delivering high-quality software solutions that meet or exceed customer and stakeholder expectations.
• Establish and track core engineering KPIs to measure team performance, system health, and delivery outcomes.
• Build and scale high-performing, diverse engineering teams by developing strategic hiring plans and fostering an inclusive, engaged workforce.
• Cultivate a culture of engineering excellence and continuous improvement through mentorship, feedback, and data-driven practices, while driving efficiency across development and delivery processes.
• Define and enforce best practices for software development, testing, and CI/CD integration, ensuring code quality and platform reliability across the portfolio.
• Provide technical leadership and hands-on guidance in design and execution, aligning architecture, tools, and methodologies with engineering teams to deliver on product goals.
• Collaborate cross-functionally with product managers, architects, engineers, and QA teams to prioritize, plan, and execute major product releases and initiatives.
• Lead development teams by securing resources, removing impediments, and acting as an escalation point to ensure successful delivery.
• Bring extensive experience in building distributed systems and leading the development of complex, large-scale enterprise applications, with a deep understanding of application architecture and dependencies.

• Bachelor's degree in Computer Science or Engineering
• 8+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment
• 5+ years of direct management experience leading engineering teams
• You are a self-starter but very comfortable working closely with a team
• You are comfortable working with stakeholders outside the Engineering team including our Compliance, Information Security, Product, Sales and Account Management teams

You have strong expertise with the following:

• Python / Java / Web frameworks
• SQL / MySQL / Postgres
• RDBMS and database design
• Implementing and building APIs used at scale by Web and Mobile clients
• Monitoring system performance
• Leading and growing teams of fellow engineers through complex deliveries
• A history of taking projects through the entire software development lifecycle from inception to delivery as a technical leader
• A passion for documenting how systems work, * Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline
• 10+ years of software development experience especially in a leadership capacity
• History of leading teams maintaining systems at large scale
• Ability to effectively interpret technical and business objectives and challenges and articulate solutions
• Willingness to learn new technologies and use them to their optimal potential

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Programming Languages and Frameworks
• Business Analysis
• Analytical Thinking
• Business Product Knowledge
• SQL Performance tuning
• Microservice architectures
• AWS - EC2 / RDS / S3 / SQS
• Kafka / Celery / Flask / Django / Supervisord / MongoDB
• Dev-ops experience
• Jira or other project management tool
• Payment systems experience
• Websockets experience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually., * Locations AMEX World Financial Center, New York, NY, 10285, USAMEX 939 West North Ave - Suite 750, Chicago, IL, 60622, US320 N Sangamon Street, Chicago, IL, 60607, US

• Salary Range $144250 - $256250 annually + bonus + equity (if applicable) + benefits
• Career Area Technology

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. American Express Ads, Offers, and Dining Technology brings together our advertising, offers, and dining platforms to elevate the Membership experience. The team drives the expansion of Amex Offers, the development of innovative digital advertising capabilities, and leads the end-to-end technology integration and platform development of our dining services-including Resy, Tock, and Rooam - to create seamless connections between diners, restaurants, and the broader American Express Membership ecosystem. As part of Team Amex, you'll experience a culture built on innovation, shared values, and an unwavering commitment to back our customers and colleagues. You'll have the support, flexibility, and autonomy to make an impact while helping shape the future of how people discover, book, and enjoy dining experiences worldwide., At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.