Security Operations Center Operator

We're looking for a sharp, observant professional to join our Security Operations Center (SOC). In this role, you'll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations. If you have a keen eye for detail and a background in Loss Prevention or investigative work, we want to hear from you. Tell us how you turn data into insight and incidents into action., * Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threats

• Investigate and document loss prevention incidents, asset discrepancies, and unusual trends
• Conduct threat analysis and escalate incidents according to established procedures
• Operate, explain, and troubleshoot dispatch and monitoring software platforms (candidates must clearly describe system workflows and dispatch processes)
• Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channels
• Maintain detailed incident logs and prepare comprehensive investigative reports for management
• Collaborate with internal stakeholders, emergency responders, and law enforcement as needed
• Support on-site security teams and ensure compliance with company safety protocols
• Manage confidential information and sensitive data with discretion and professionalism

• REQUIRED: Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environment
• Prior loss prevention or investigative experience strongly preferred
• Bachelor's or associate degree preferred; equivalent experience accepted
• Background in security, law enforcement, or military a plus
• Experience working in 24/7 operations or shift-based environments, * Strong investigative mindset with experience in loss prevention or incident analysis
• Demonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems (e.g., Genetec, Oncloud, Motorola Wave, Ontic)
• Excellent verbal and written communication skills, including clear and concise report writing
• Customer service-oriented with the ability to remain calm under pressure
• Proficient with Microsoft Office Suite and Google Workspace
• High attention to detail and ability to manage multiple priorities simultaneously
• Self-starter capable of working independently and collaboratively
• Comfortable interpreting data, assessing risk, and making quick, informed decisions, * Ability to sit, stand, and monitor multiple systems for extended periods
• Occasional lifting/carrying of up to 25 lbs
• Ability to respond quickly to auditory and visual alerts
• Proficient reading, writing, and comprehension skills for instructions and reports

• Schedule Available: 32+ hours per week, with a rotating schedule that includes both first and second shifts, as well as weekends.
• Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance options
• Career Growth: 26% of our corporate employees started as frontline workers - your path is what you make it!
• Uniforms provided at no cost

Why GardaWorld GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work®. We're global, growing, and proud to promote from within. If you're ready to be part of a high-performing team where professionalism meets purpose, apply today. Not the right fit? Explore other tactical, concierge, or casual roles at GardaWorld. Equal Opportunity Employer: GardaWorld Security Services complies with all applicable federal, state, and local laws governing nondiscrimination in employment.