IT Support Engineer

Description We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences., * Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.

• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.

• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.

• Manage and administer user accounts and permissions within Active Directory and Azure AD.

• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.

• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.

• Apply updates, patches, and basic security measures to ensure system integrity.

• Collaborate with senior support teams to escalate complex issues and ensure their resolution.

• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner. Requirements * Minimum of 1-3 years of experience in IT support, help desk, or service desk roles.

• Proficiency in troubleshooting and supporting Windows environments and basic networking concepts.

• Hands-on experience with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

• Familiarity with Active Directory and Azure AD for account management and access control.

• Knowledge of ticketing systems and their application in service desk workflows.

• Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.

• Excellent communication skills to explain technical information to non-technical users.

• Ability to work independently and collaboratively in a fast-paced environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.