Desktop Support Analyst

Robert Half
Westlake Village, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Westlake Village, United States of America

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
Macintosh Computers
iOS
Apple Mac Systems
Bluetooth
Microsoft Outlook
Collaborative Software
Office Suite
Microsoft PowerPoint
SharePoint
ServiceNow IT Service Management
Office365
Microsoft InTune

Job description

  • Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels.

  • Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs.

  • Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment.

  • Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools.

  • Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks.

  • Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed.

  • Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls.

Requirements

  • Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness. Requirements * 1-3 years of hands-on experience in technical support, preferably in a regulated or biotech-related environment.

  • Working knowledge of Windows and macOS systems, along with experience supporting iPhone, iPad, and Android mobile devices.

  • Proficiency with Microsoft 365 tools and services, including Office applications, Teams, Outlook, SharePoint Online, Copilot, and the Microsoft 365 admin ecosystem.

  • Ability to diagnose and resolve remote support issues affecting laptops, mobile devices, and common office hardware peripherals.

  • Familiarity with service desk workflows, including ticket management, escalation practices, approvals, and access administration.

  • Basic understanding of cybersecurity best practices, including least-privilege concepts and separation of duties.

  • Strong communication skills and a customer-focused approach to supporting end users.

  • Experience with laptop hardware repair is a plus, but not required.

About the company

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

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