Scientific Systems Engineer

SAIC is recruiting for a Scientific Systems Engineer for one of our programs supporting the FDA. This candidate will be required to provide general support for Windows and Mac OS workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration, administration of Windows and OS Scientific Workstations, and integrating them with Active Directory/etc. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations., * Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS, Windows, and some Linux.

• Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, antivirus updates.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.
• Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with FDA standards and security policies.
• Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned.

• Bachelor's degree and 0 years' experience or additional experience in lieu of degree.
• 5 years of relevant experience.
• Must be able to obtain a Public Trust.
• Technologies used:Windows, Mac OS, Microsoft Office, ServiceNow, BeyondTrust Bomgar, Remote Desktop Connection, Citrix, Zscaler, Cisco VPN, SCCM, MDT, Centrify, Active Directory, Access Card Utility, ActiveClient, Symantec, Parallels, VMware, and Java.
• Scientific software troubleshooting.
• VPN.
• PIV card troubleshooting.
• Workstation set up.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability