Dynamics 365 AI Developer / Copilot Specialist - 3042309

Apex Systems LLC
Dearborn, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 166K

Job location

Dearborn, United States of America

Tech stack

ASP.NET
JavaScript
API
Agile Methodologies
Artificial Intelligence
Application Lifecycle Management
Unit Testing
Azure
Business Software
C Sharp (Programming Language)
Code Review
Continuous Integration
Microsoft Dynamics CRM
Github
Revision Control Systems
Machine Learning
Microsoft Dynamics
Natural Language Processing
Open Data Protocol
Azure
Software Engineering
Solution Deployment Descriptor
Systems Integration
Software Technical Review
TypeScript
Flexi (Photoshop Plugin)
Model-Driven Development
Enterprise Software Applications
Chatbots
Microsoft Power Automate
Large Language Models
Prompt Engineering
Software Application Programming
Ribbon (Software)
Generative AI
GIT
Information Technology
Iframes
Virtual Agents
REST
Serverless Computing
Powerapps
Web Api

Job description

Employees in this role are responsible for designing, developing, and implementing intelligent business solutions using Artificial Intelligence, Generative AI, Microsoft Dynamics 365, and Power Platform technologies. The position focuses on building AI-driven applications, conversational agents, automation solutions, and intelligent workflows that improve business processes, customer experiences, and operational efficiency., * Analyze business requirements and design AI-powered solutions using machine learning, Generative AI, natural language processing (NLP), conversational AI, and intelligent automation technologies.

  • Develop, configure, and deploy custom AI agents and Copilot experiences using Microsoft Copilot Studio and Dynamics 365 Customer Service Omnichannel.
  • Build intelligent automation solutions leveraging Microsoft Power Platform, Azure OpenAI Service, Azure Cognitive Services, and external knowledge sources.
  • Apply prompt engineering techniques, Retrieval-Augmented Generation (RAG), and knowledge grounding strategies to optimize AI responses and improve user experiences.
  • Design AI-driven applications that generate recommendations, extract insights, automate processes, and enhance decision-making.
  • Perform experimentation, testing, and optimization of AI models and solutions to improve accuracy, scalability, and business value.
  • Integrate Dynamics 365 with Azure services, APIs, knowledge repositories, and enterprise applications to support AI-powered workflows.
  • Develop conversational AI solutions, virtual assistants, and intelligent customer service capabilities.
  • Configure and customize Microsoft Dynamics 365 including:
  • Forms, tabs, sections, sub-grids, views, dashboards, business process flows, and sitemap navigation.
  • Web Resources, iFrames, Ribbon customizations, and JavaScript enhancements.
  • CRM solutions and application customizations.
  • Develop Dynamics 365 customizations using:
  • C#
  • JavaScript / TypeScript
  • XRM Framework
  • OData and Web API integrations
  • Plug-ins
  • Custom workflows
  • Develop Model-Driven Apps and Canvas Apps using Microsoft Power Apps.
  • Create integrations using:
  • Power Automate
  • Azure Logic Apps
  • Azure Functions
  • REST APIs / Web APIs
  • Develop and maintain CRM portals and custom portal solutions.
  • Collaborate with PDO teams, architects, developers, product owners, and business stakeholders to deliver technical solutions aligned with business objectives.
  • Participate in technical design reviews, code reviews, unit testing, QA activities, and Agile development processes.
  • Troubleshoot and resolve application issues, performance challenges, data problems, and production defects.
  • Maintain technical documentation, development standards, and application support processes.
  • Support software upgrades, platform enhancements, and vendor-recommended updates.
  • Continuously evaluate emerging AI technologies and recommend improvements to business processes.

Requirements

The ideal candidate combines strong software engineering skills with hands-on experience in Microsoft Dynamics 365, Copilot Studio, Azure AI services, Large Language Models (LLMs), and AI-powered automation. This role requires the ability to translate complex business requirements into scalable AI solutions while collaborating with technical teams and business stakeholders., Dynamics 365, AI, and Development Technologies

  • 5+ years of hands-on experience with Microsoft Dynamics 365 CRM, including configuration, customization, development, and solution deployment.
  • 2+ years of experience with Microsoft Copilot Studio (formerly Power Virtual Agents) and implementing AI/Copilot capabilities within Dynamics 365.
  • Strong experience developing applications using:
  • C#
  • ASP.NET
  • JavaScript
  • TypeScript
  • Hands-on experience with:
  • Dynamics 365 Plug-in Development
  • Custom Workflows
  • Business Process Flows (BPF)
  • Power Apps (Canvas and Model-Driven Apps)
  • CRM integrations and APIs
  • 5+ years of experience using GitHub or Git-based source control systems.
  • Experience with Azure DevOps, CI/CD pipelines, and Application Lifecycle Management (ALM).
  • Experience designing, developing, testing, and supporting enterprise applications.

Experience Required

Level: Senior Associate

Required Experience: 3-5 years of relevant experience

Additional Experience Preferred

  • Experience applying Generative AI technologies to business applications.
  • Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI technologies.
  • Experience building custom AI agents and intelligent automation solutions.
  • Experience working within Agile development environments.

Education Required

  • Bachelor's Degree in Computer Science, Engineering, Information Technology, Data Science, Artificial Intelligence, or related field.

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