UC Engineer (Local to Rosemont)

The Unified Communications Sr Engineer - Cloud provides technical leadership, architectural direction, and end-to-end ownership of global cloud-based Unified Communications and Contact Center platforms. This role is responsible for the strategy, design, migration, operational reliability, and continuous improvement of UCaaS and CCaaS services, with a primary focus on Webex Calling and Cloud Contact Center. This position serves as a senior technical authority across cloud migration initiatives, hybrid architectures, PSTN/SBC integrations, and global service delivery. The role partners closely with IT leadership, security, network teams, managed service providers, and business stakeholders to ensure scalable, secure, and resilient communications services that support global operations.

Position Responsibilities may include, but not limited to:

• Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
• Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions
• Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)
• Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity
• Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation
• Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert
• Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting
• Support AV and video collaboration integrations aligned with enterprise UC platforms
• Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center
• Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments
• Other projects or duties as assigned.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field and 4-6+ years of progressive experience in enterprise Unified Communications
• Experience working in multi-vendor and hybrid environments (e.g., Cisco, Microsoft Teams)
• Demonstrated experience leading enterprise or global cloud migration initiatives
• Drive automation and standardization using scripting and configuration tools (e.g., Ansible, Terraform, Python, PowerShell)
• Lead lifecycle management activities including patching, EOL/EOS refreshes, vulnerability remediation, and platform upgrades
• Proven ability to lead technically, mentor engineers, and influence architectural decisions
• Deep expertise with Webex Calling, Webex Contact Center, and cloud/hybrid UC architectures
• Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
• Advanced experience with Cisco UC technologies including CUCM, Unity Connection, UCCX/UCCE, Expressway, CUBE, and SIP-based carrier integrations
• Strong knowledge of SIP, RTP/SRTP, SBC configuration, PSTN design, and global voice routing
• Familiarity with security best practices for cloud migration
• Excellent troubleshooting, documentation, and communication skills.

Nice to Have Skills & Experience

• Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent
• Familiarity with ITIL-based service management and operational maturity models
• Experience with cloud platforms (Azure, AWS,Webex Calling,WxCC, Genesys) as they relate to UC/CC integrations
• Background in automation frameworks and CI/CD-style configuration management

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.