IT Ops Junior Administrator

The IT Ops Jr. Administrator provides essential administrative and technical support to the IT Ops Technology team, handling the ticket queue and collaborating across departments to complete system updates and projects. This role ensures efficient IT operations and supports organizational growth through effective system management and troubleshooting., * Review and reconcile all IT Ops Technology tickets via the Crash ticketing system.

• Provide project support for the IT Ops Technology department, including scheduling, taking meeting notes, and completing project tasks.
• Manage IT Ops Technology tasks for M&A and realignment projects.
• Perform scheduled administrative configurations in systems such as CCC ONE, Mitchell, Audatex, D365, Clearent, and internal system trackers.
• Assist the IT Ops Technology Director and System Admins with departmental projects as needed.

Required:

• Minimum of 2 years of customer service experience.
• Minimum of 5 years of experience in the collision repair industry.
• Excellent typing and note-taking abilities.
• Proficiency in Outlook and CCC ONE end-user skills.
• Strong communication and collaboration skills, with the ability to work across departments.
• Attention to detail, self-management, critical thinking, and problem-solving skills.

Preferred:

• Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent experience.
• Experience with Smartsheet, Mitchell, Audatex, Clearent, and D365.
• Proven ability to drive process and performance improvements.
• Experience managing multiple tasks and project responsibilities simultaneously.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Cash From Crash")
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate: USD $75,000.00/Yr. Posted Max Pay Rate: USD $85,000.00/Yr.

in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.