Application System Analyst (Mandarin speaking)

We're partnered with a client who is seeking a MANDARIN-SPEAKING Application Systems Analyst to support and optimize business-critical applications that drive day-to-day operations. This role serves as a key liaison between end users, IT teams, and developers, ensuring system reliability, performance, and a seamless user experience. Mandarin fluency is required. .

What You'll Do

• Provide day-to-day support for enterprise applications and business systems
• Troubleshoot, diagnose, and resolve application issues, incidents, and service requests
• Monitor application performance and proactively identify opportunities for improvement
• Investigate recurring issues and implement long-term solutions
• Partner with development and IT teams to support releases, testing, and system enhancements
• Manage application configurations, updates, and deployments
• Create and maintain technical documentation and user support materials
• Train and support end users while translating technical concepts into clear guidance

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in application support, systems support, or a related role
• Fluent in Mandarin (speaking, reading, and writing)
• Strong troubleshooting and analytical skills
• Experience with SQL, databases, APIs, integrations, and log analysis
• Background supporting ERP, CRM, WMS, or other enterprise applications
• Familiarity with ServiceNow, Jira, or similar ticketing tools
• Understanding of SDLC and release management processes
• Experience with PowerShell, Python, Bash, or cloud platforms (AWS, Azure, GCP) is a plus

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