UI/UX Member Journey Architect

We are looking for a UI/UX Member Journey Architect to shape and optimize end-to-end digital experiences for members, candidates, and other stakeholders across ISC2 digital platforms. In line with industry standards for UI/UX architects, this role translates business objectives, user needs, and behavioral insights into clear journey maps, touchpoint strategies, information architecture, and intuitive interaction flows that improve usability and accessibility. This position will identify and document current and future-state journeys for high-priority member flows, define measurable success metrics and outcomes in partnership with enterprise architecture, analyze conversion performance, drop-offs, and friction points, and use those insights to recommend roadmap priorities, templates, and backlog improvements. The ideal candidate combines strong journey-mapping and analytical skills with user-centered design expertise to drive UI/UX best practices, improve CSAT, and deliver seamless, effective experiences across web and mobile environments., * Identify and draft current and target journeys, touchpoints, for high priority flows.

• Define measurable metrics, insights and outcomes with enterprise architecture.
• Analytics related to member outcomes, conversions, drop/offs and friction points.
• Support CSAT improvements.
• Drive UI/UX roadmap recommendations, templates and backlog support.
• Perform on key deliverables, including user flows and journeys, measurable metrics, key touchpoints,UI/UX best practices, and CSAT improvements.
• Perform miscellaneous duties as assigned.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.

Management Responsibility

• Employee Development - Provide feedback, coach employees appropriately, take mentoring role, challenge, and develop employees.
• Employee Management - Define responsibilities, motivate employees, delegate well, reward appropriately, and drive accountability.

• Abilitytocommunicateabstractconceptstonon-technicalstaff.
• Excellentanalyticaland creative problem-solving skills.
• Strong analytical and communication skills , including the ability to translate user needs, business goals, and abstract concepts into intuitive digital experiences.
• Working knowledge of HTML and CSS is required , with JavaScript experience, preferred ., * Bachelor's degree in UX/UI Design, Human-Computer Interaction, Graphic Design, Digital Media, Computer Science, or a related field, preferred. Will consider candidates with a high school diploma and at least nine (9) years of professional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
• 5- 8yrs professional experience in UI/UX design, journey mapping, information architecture, or digital experience design.
• Hands-on experience with wireframing and design tools such as Figma or Adobe Creative Suite.
• Experience with CMS platforms and digital content environments is important for managing and optimizinguser experiences.
• Experience with wireframe tools is required.
• Experience with design tools such as Adobe Suite.
• Experience with HTML and CSS, required.
• Experience with JavaScript,preferred.
• ExperiencewithCMSTools.
• Experience with AI principles and AI Tooling.

Physical and Mental Demands

• Up to 10% travel may be required.
• Work normal business hours and extended hours when necessary.
• Occasionaleveningandweekendwork may be neccesarytomeetdeadlines,deploychanges,ortestimplementations.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

The pay range for this position is $112,947 - $151,514/Yr.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.

Information regarding our comprehensive benefits package is availablehere (https://www.isc2.org/job-opportunities/global-benefits) .

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.