Associate Implementation Specialist

• Provide day-to-day data center operational support

• Escort and coordinate with dispatched field engineers

• Manage parts shipping, receiving, and inventory

• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)

• Coordinate with colocation teams for power, cooling, and facility maintenance activities

• Execute customer-directed system and version updates

• Proactively monitor servers and notify customers of issues

• Open and manage service requests; triage and coordinate break/fix activities with Dell support

• Perform troubleshooting, log collection, and follow vendor-recommended resolutions

• Support firmware upgrades and hardware break/fix activities

• Handle parts replacement and hardware deployment

• Perform OS installation, GPU configuration, and any testing

• Conduct system testing and validation to ensure operational readiness

• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.

Candidate must be flexible in working during the weekends and holidays when customer

requires.

• Strong Customer communication skills, both verbal and written

• Ability to work well within an onsite team in a dynamic environment

• Flexible schedule, including ability to support after hours and/or weekend schedules

comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:

Ticket management/Tracking

Good problem-solving skills

Great customer service and communication

Ability to work well within a team

Be able to lift 65 pounds

Be able to work while on a ladder

Great attention to detail, * Basic Network experience

• Experience reading Linux logs

• Linux cli experience

Nice to have skills:

• RoCE network experience

• Nvidia GPU/NIC experience is a plus

• Pay Rate / Range:$35-_$45.00________________

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

• Benefits (Regular, Full Time Employees):

1. Medical, Dental, and Vision offerings

2. Weekly Direct Deposit

3. Paid Holidays and Personal Time Off

4. 401(k) with match