IT Enterprise Collaboration Coordinator

The City's IT Enterprise Collaboration Coordinator performs advanced professional and technical work supporting the adoption and oversees the effective use of and training on artificial intelligence (AI), digital solutions, and enterprise technologies (such as SAP, Microsoft 365, and others) across the organization. Work involves serving as a liaison with departments, providing consultation on technology initiatives, and supporting organizational change and innovation efforts. Work is performed under the direction of and reports to the Director of Information Technology., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Supports organization-wide adoption and oversees the effective use of, and training on, artificial intelligence (AI), digital technologies, enterprise software platforms (such as SAP, Microsoft 365 and others), and automation tools.

• Identifies and prioritizes high value AI and digital technology use cases across business units.

• Leads cross functional AI pilots, proofs of concept, and scaled deployments.

• Tracks outcomes and performance of AI and enterprise technology initiatives.

• Supports responsible and ethical use of AI in accordance with City policies, transparency, standards, risk considerations, and public sector best practices.

• Collaborates with City departments to understand operational needs, assess workflows, and recommend appropriate AI enabled and enterprise technology solutions.

• Serves as a liaison between IT and departments to support implementation, adoption, and ongoing utilization of enterprise technologies.

• Empowers departments to work effectively and collaboratively by leveraging enterprise IT tools and IT team, driving efficiency, innovation, and enhanced communication across the City.

• Assists departments in integrating AI and digital solutions into day-to-day processes and municipal service delivery.

• Develops, coordinates, conducts, and leads workshops, presentations, training programs, and related activities to increase awareness, understanding, and effective use of AI, Microsoft 365, and enterprise platforms (such as SAP).

• Provides instruction, technical assistance, individualized support, coaching, and hands-on training to departments and users regarding technology capabilities, best practices, and effective use of enterprise applications and AI tools.

• Develops and maintains user guidance materials, educational resources, and best practices related to effective use of AI and enterprise technology solutions (such as SAP and others) for a public-sector environment.

• Supports change management activities related to new system rollouts, automation tools, and digital initiatives.

• Researches and evaluates emerging technologies, AI platforms, automation tools, vendor solutions, and industry trends to identify opportunities for innovation and organizational improvement.

• Assesses technology solutions for feasibility, integration complexity, cost effectiveness, and operational impact to support informed decision making.

• Supports evaluation of technology initiatives and user adoption efforts, identifying opportunities for continuous improvement.

• Reviews, resolves, and documents assigned Helpdesk tickets in a timely manner.

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.

• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned., + May require additional hours outside of normal schedule, which may include weekends, nights, and/or holidays., + Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust., Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND three (3) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.

OR

• Associate's degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field AND five (5) years of work experience supporting, implementing, evaluating, or training users on enterprise technologies, artificial intelligence (AI) tools, automation technologies, enterprise applications, digital solutions, or related programs.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

• Valid Virginia driver's license and acceptable driving record OR must be able to provide own transportation to and from work, meetings, and related job sites.

• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Preferred:

• Experience working within a municipal or public-sector environment.

• Experience supporting implementation, adoption, or utilization of artificial intelligence (AI) tools and technologies.

• Experience with enterprise software platforms such as Microsoft 365, SAP, collaboration tools, workflow systems, or similar technologies.

• Experience developing and delivering presentations, workshops, training programs, or user engagement initiatives.

Knowledge, Skills, Abilities and Other Characteristics:

Job Knowledge

• Thorough knowledge of principles related to responsible, ethical, and appropriate use of AI technologies, enterprise software, and digital solutions.

• Thorough knowledge of principles, practices, trends, and practical applications related to artificial intelligence (AI), including generative AI concepts, operational limitations, enterprise technologies, automation tools, and emerging digital solutions.

• Thorough knowledge of Microsoft Windows operating systems, Microsoft Exchange/Office365, IT security, backup systems, and related technology tools.

• Thorough knowledge of methods and techniques used to support technology adoption, user engagement, organizational change, and technology enablement initiatives.

• Thorough knowledge of enterprise software systems, AI-enabled applications, workflow technologies, and digital collaboration platforms.

• Knowledge of project management, particularly as they relate to technology initiatives, implementation efforts, and end-user training.

• Knowledge of research methods and techniques used to evaluate technology solutions, AI platforms, automation tools, and emerging industry trends.

• Knowledge of operational workflow analysis and process improvement methodologies.

Reading

• Intermediate: ability to read and understand written materials such as newspapers, technical journals, multi-step instruction manuals, and reference materials.

Writing

• Intermediate: Ability to organize data and write clear and concise reports, business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math

• Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills

• Advanced: Establishes and maintains effective working relationships with co-workers, city staff, elected officials, consultants, vendors, and others. Communicates revised policies and makes recommendations regarding implementation. Interactions may involve communicating controversial positions and presenting sensitive issues. Elements of persuasion may be necessary to gain cooperation and understanding. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.

Independence and Decision-Making

• Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills

• Advanced: High level skills and extensive knowledge in approaches, systems, and technologies that support the adoption and effective use of artificial intelligence (AI), enterprise software, and digital solutions across the organization. Ability to plan, research, develop, coordinate and conduct training programs with varying degrees of technical content and software necessary to provide assistance, consultation, and guidance to users. Independent judgment and decision-making abilities are necessary to apply technical skills effectively and support technology enablement efforts. Basic project management skills and the ability to accurately interpret requirements, analyze information, reason logically, exercise sound judgment, and develop effective solutions to issues. Proficiency in Microsoft Office applications and departmental systems and software.

Fiscal Responsibilities

• No budgetary/fiscal responsibilities.

Supervisory Responsibilities

• No responsibility for supervision of others. May serve as a lead providing guidance, training, and instruction to others.

Other Characteristics

• Effective time management and organizational skills; sometimes under strict time constraints.

• Ability to work in a fast-paced environment that requires regular skills enhancement.

• Ability to learn quickly and effectively utilize knowledge gained.

• Working closely with others as part of a team.

• Takes responsibility to finding answers to questions and responding appropriately.

• Perform multiple tasks simultaneously., + Light work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinets.

• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned., + Master's degree in Information Technology, Information Systems, Computer Science, Business/Administration or related field.

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field.

• Associate's degree in Information Technology, Information Systems, Computer Science, Data Science, Business/Administration or a related field.

• None of the above.

02

How many years of professional work experience do you have supporting, implementing, evaluating, configuring, administering, or training users on enterprise technologies, enterprise applications, artificial intelligence (AI) tools, automation technologies, digital solutions, or related software platforms? (Your response must be verifiable in reference to the Work History section on your online application.)

• No experience.

• Less than three (3) years of relevant work experience.

• Three (3) to less than five (5) years.

• Five (5) to less than seven (7) years.

• Seven (7) years or greater.

03

Do you have experience in developing and delivering presentations, workshops, training programs, or user engagement initiatives?, This position may require driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record.

• Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.

• No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.

• No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.

The preferred hiring range for this position is $80,556.13 - $94,314.54 annually, with starting pay based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following leave and retirement benefits, Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30), Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.

2. INSURANCE:

Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.

• Choose from two options:

• Select HMO with City-funded HRA ($0 premium for employee-only coverage)

• Choice POS ($13.02 biweekly premium for employee-only coverage)

• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)

• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)

Delta Dental Plan:

• Diagnostic and Preventative-100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%

• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50

• $1,500 Annual benefit maximum

• $1,000 Orthodontic benefit (children to age 19)

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.

• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay

• $130 allowance for frames, after co-pay, plus additional discounts where accepted.

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: U pon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection, + A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

4. VOLUNTARY:

Wellness:

• Gym Membership Reimbursement Program (up to $34.00 per month)

• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses

• Online wellness resources and Lunch-and-Learn Sessions

Employee Assistance Program:

• A variety of confidential, personal professional services for you and your family available 24 hours a day.

Tuition Reimbursement