Desktop Administrator II

• Provide IT support to internal users, ensuring service excellence
• Manage and maintain desktops, laptops, printers, thin clients, and related hardware
• Track and maintain device and software inventory throughout lifecycle
• Executes system updates, changes, and decommissions following change management protocols
• Troubleshoot and resolve end-user technical issues, escalating when necessary
• Contribute to process improvements using data, metrics, and Lean methodologies
• Participate in root cause investigations and implement corrective actions
• Ensure compliance with cybersecurity practices and report any vulnerabilities or incidents
• Communicate status updates and document all work thoroughly

• Bachelor's Degree OR equivalent combination of education and experience
• 2+ years of related IT support / desktop administration experience
• Experience supporting laptops, desktops, printers, and end-user computing devices
• Knowledge of device lifecycle management and inventory tracking
• Familiarity with change management processes (updates, modifications, deployments)
• Strong troubleshooting and problem-solving skills (intermediate level)
• Ability to follow IT policies, standards, and security procedures
• Solid verbal and written communication skills
• Ability to document technical procedures, issues, and resolutions

Nice to Have Skills & Experience

• Experience contributing to process improvement using Lean concepts or metrics
• Exposure to root cause analysis and corrective action processes
• Experience in cybersecurity best practices and vulnerability identification
• Experience working in structured enterprise IT environments with global standards
• Ability to present to small groups or stakeholders

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.