IT Manager

Compensation Range: $90,000-$130,000+ DOE About the Role We are seeking a proactive, solutions-oriented Information Technology Manager to lead and support the technology and facility operations of our fast-growing personal injury law firm. This role is responsible for overseeing the firm's day-to-day IT infrastructure, systems, security, user support, and facility coordination while managing one in-house IT Specialist. The IT Manager will play a critical role in ensuring our attorneys, case managers, and operational teams have reliable, secure, and efficient technology systems that support a high-performance environment. This individual will oversee everything from network infrastructure and Workstation deployment to user access management, VoIP systems, cybersecurity practices, vendor coordination, and office operational support. This is a hands-on leadership role for someone who enjoys both technical execution and operational problem-solving in a fast-paced professional environment. What Success Looks Like

• Technology issues are resolved quickly with minimal disruption to operations
• New employees are fully provisioned and operational on Day One
• Network, phone, and cloud systems remain stable, secure, and scalable
• Security best practices and access controls are consistently maintained
• Employees receive responsive, professional technical support
• Facility-related issues are addressed promptly with appropriate follow-through and escalation
• IT projects and operational improvements are implemented proactively
• Firm leadership has confidence in the reliability and direction of the firm's technology and office infrastructure, * Oversee and maintain the firm's IT infrastructure, including networks, firewalls, switches, wireless systems, file systems, and Internet connectivity
• Manage desktop and laptop environments in a Windows-based ecosystem
• Maintain and support printers, peripherals, conference room technology, and office hardware
• Monitor system performance, uptime, backups, and security protocols
• Coordinate hardware procurement, inventory management, and device lifecycle planning

User Support & Help Desk Oversight

• Supervise and support the IT Specialist in daily help desk operations
• Escalate and resolve complex technical issues across hardware, software, and cloud systems
• Ensure timely ticket response and resolution standards are maintained
• Develop and improve internal IT support procedures and documentation

Employee Onboarding & Access Management

• Manage all technology onboarding and offboarding processes
• Configure and maintain user accounts, permissions, MFA, email access, and software provisioning
• Ensure secure and efficient access management across all platforms and systems
• Coordinate Workstation setup and deployment for new hires and office moves

Phones, Security & Cloud Systems

• Manage the firm's VoIP phone systems and vendor relationships
• Oversee cybersecurity practices, software patching, endpoint protection, and access controls
• Maintain cloud-based systems and integrations across the organization
• Evaluate and recommend technology improvements, software solutions, and operational efficiencies

Facilities & Office Operations Support

• Serve as the primary point of contact for facility-related issues, maintenance requests, and office operational needs
• Coordinate with property management, vendors, contractors, and building services to ensure timely issue resolution
• Monitor and manage response times for facility-related concerns, ensuring appropriate escalation and follow-through
• Support office expansion projects, Workstation moves, and workspace planning initiatives
• Assist in maintaining a safe, functional, and organized office environment
• Coordinate building access, security systems, and related operational infrastructure as needed

Leadership & Strategic Support

• Supervise, mentor, and develop the IT Specialist
• Partner with Operations and firm leadership on technology planning, office operations, and growth initiatives
• Manage IT vendors, service providers, facility contacts, and external consultants
• Assist with office expansions, infrastructure scaling, and operational improvement projects as the firm grows, * Occasional after-hours support for outages, system updates, or urgent operational needs may be required

• Strong experience supporting Windows desktop and laptop environments
• Working knowledge of networking, firewalls, switches, wireless infrastructure, and VoIP systems
• Experience with Microsoft 365, Azure/Exchange environments, and cloud-based platforms
• Understanding of cybersecurity principles, endpoint protection, backups, and access controls
• Experience managing user provisioning, permissions, and identity management
• Ability to troubleshoot both hardware and software issues independently
• Experience supporting and scaling technology in a professional office environment preferred

Preferred Systems & Platforms Experience with systems similar to the following is strongly preferred:

• Microsoft 365/Exchange/Azure
• Airtable
• Dropbox
• Adobe
• ShareFile
• Teams/Zoom
• Windows environments
• VoIP phone systems
• Network/firewall administration

Leadership & Soft Skills

• Strong problem-solving and troubleshooting ability
• Calm and professional under pressure
• Excellent communication and customer service mindset
• Highly organized with strong attention to detail
• Ability to prioritize effectively in a fast-paced environment
• Self-starter who proactively identifies issues and solutions
• Strong ownership mentality and accountability, * Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 3-7+ years of progressive IT support, systems administration, or IT operations experience preferred
• Prior experience leading or mentoring team members preferred
• Experience in a law firm or professional services environment is a plus