(USA) Manager, Technology Operations
Role details
Job location
Tech stack
Job description
Role summary: The Manager, Technology Operations will lead strategic initiatives that support Marketplace catalog quality, seller enablement, and scalable operational processes. This role is responsible for driving complex cross-functional programs from strategy through execution, translating ambiguous business challenges into structured plans, governance models, and measurable outcomes. The Manager will work closely with Product, Engineering, Data Science, Business, and Operations stakeholders to support operational readiness, adoption, and continuous improvement initiatives across the Marketplace ecosystem. Success in this role requires strong systems thinking, analytical problem solving, executive communication, and the ability to influence cross-functional teams in fast-paced, ambiguous environments. About the team: Our team sits within Walmart Marketplace Seller Success, focused on catalog strategy and scalable seller enablement. We improve how products are structured, managed, and scaled across the Marketplace ecosystem to support seller success while maintaining catalog quality and customer trust. Partnering across Product, Engineering, Data Science, Business, and Operations teams, the team works on complex marketplace initiatives requiring systems thinking, innovation, and data-driven decision making. We value curiosity, collaboration, strong problem solving, and execution in fast-paced, ambiguous environments. What you'll do:
- Lead strategic initiatives focused on Marketplace catalog quality, assortment scalability, and seller-facing experiences.
- Translate ambiguous business, catalog, and seller challenges into structured strategies, business cases, and decision frameworks.
- Identify systemic gaps, root causes, dependencies, and scalable improvement opportunities across Marketplace workflows and processes.
- Define success metrics, governance models, launch readiness plans, and operational cadences to support scalable execution.
- Drive cross-functional alignment, monitor initiative health, and resolve execution challenges to maintain momentum and business priorities.
- Build stakeholder alignment through clear communication, data-driven recommendations, and strong cross-functional collaboration.
Requirements
- Experience leading complex cross-functional programs or strategic initiatives.
- Strong systems thinking with the ability to diagnose root causes and identify scalable improvement opportunities.
- Strong analytical and problem-solving skills, with experience using data to size problems, measure impact, and support decision making.
- Ability to translate ambiguity into clear strategies, frameworks, and recommendations.
- Ability to build stakeholder alignment through effective communication, influence, and cross-functional relationship management.
- Experience developing business cases, executive communications, governance models, or operating cadences.
- Demonstrated ownership mindset with curiosity, innovation, continuous improvement, and practical execution., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area. Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Benefits & conditions
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-10735: The annual salary range for this position is $80,000.00 - $155,000.00 Sunnyvale, California US-11789: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock, Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life's challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Learn more
Life at Walmart
Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
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