ServiceNow Software Engineer

Our client seeks a leader to run and improve an enterprise Unauthorized Change Detection program. The role will consolidate detection signals from ServiceNow, Tripwire, and mainframe sources into a single ServiceNow workflow, automate reconciliation to approved changes, and drive investigation and remediation. The position will partner across Change Enablement, Security, Infrastructure, Applications, and Mainframe teams, align with ITIL 4 practices and financial-sector expectations, and prepare evidence for audit and regulatory exams. The ideal candidate blends product ownership, process design, and hands-on ServiceNow and detection-tool experience., * Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.

• Consolidate detection sources into a unified ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
• Design and maintain automated reconciliation that matches detected events to approved changes and drive remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC expectations.
• Prepare evidence for internal audit and regulatory exams and maintain clear documentation and control design.
• Lead a small cross-functional team and influence key stakeholders.

• 7+ years in ITSM, Change Enablement, Platform/SRE Operations, or Security Operations in a regulated financial environment.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation using Flow Designer and IntegrationHub.
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection and FIM tools.
• Proven ability to build or oversee automated reconciliation between detection sources and approved changes.
• Solid understanding of ITIL 4 for Change Enablement and Monitoring & Event Management.
• Strong governance, analytical, and problem-solving skills including root cause and corrective action.
• Excellent communication skills for executive reporting and audit or regulator interaction.
• ServiceNow platform exposure of 5+ years, Business Analyst background, JavaScript familiarity, and enterprise application experience. ServiceNow development experience is a plus.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $80.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.