Deputy ERP Program Manager

We are seeking a Deputy Program Manager to serve as a senior leadership partner within the ERP Implementation Program, supporting the Director of the ERP Program Office in driving delivery excellence, governance, and cross-functional coordination across all program workstreams. This is a hands-on program management role requiring deep experience managing complex, multi-workstream IT or ERP initiatives from planning through deployment.

The ideal candidate brings strong program management discipline paired with an understanding of how large-scale technology implementations affect people and processes. They are comfortable navigating ambiguity, managing competing priorities, and maintaining momentum across a large, multi-stakeholder program environment.

Responsibilities

The Deputy Program Manager will:

Program Governance & Oversight

• Support the Director of the ERP Program Office in all aspects of program oversight, strategic direction, and day-to-day operations
• Serve as the senior point of continuity and decision-making authority across workstreams in the Director's absence
• Maintain and enforce program governance structures including decision rights, escalation paths, and change control processes
• Facilitate executive steering committee meetings, program governance forums, and cross-functional leadership sessions, including agenda development, briefing materials, and follow-through on action items
• Ensure program activities remain aligned with scope, schedule, budget, and quality baselines; recommend corrective actions when variances arise

Integrated Planning & Schedule Management

• Own and maintain the Integrated Master Schedule (IMS), coordinating inputs from technical, functional, and vendor workstreams to produce a single, authoritative view of program progress
• Identify and manage cross-workstream dependencies, ensuring upstream delays or changes are surfaced, assessed, and mitigated before impacting the critical path
• Lead recurring planning cycles including sprint reviews, milestone tracking, and phase-gate readiness assessments
• Coordinate with the System Integrator (SI) to align contractor schedules with government program milestones and deliverable acceptance timelines
• Support resource planning across workstreams, flagging capacity constraints and staffing gaps to program leadership

Risk, Issue & Change Management

• Maintain the program risk register; lead risk identification, analysis, and mitigation planning with workstream leads and the SI, including development of contingency plans for high-priority threats
• Track open issues to resolution, ensuring owners are accountable and that issues are escalated appropriately before they threaten schedule or delivery quality
• Manage the program change control process, evaluating scope change requests for impact on schedule, cost, and resources, and facilitating approval through the appropriate governance body

Vendor & Stakeholder Management

• Serve as a primary point of coordination with the System Integrator, tracking contractual deliverables, reviewing work products, and escalating performance concerns
• Build and maintain productive working relationships with functional area leads, agency stakeholders, and program sponsors across the enterprise
• Represent the program office in stakeholder engagements, working group sessions, and cross-agency coordination activities as directed

User Adoption & Stakeholder Engagement

• Champion user adoption as a program priority, ensuring readiness activities, training timelines, and communications are integrated into the overall program schedule
• Engage directly with functional stakeholders and business process owners to surface resistance, concerns, and readiness gaps, and bring those insights into program decision-making
• Support difficult conversations with impacted stakeholder groups regarding process changes, role impacts, and system transition expectations
• Coordinate with the OCM team to ensure change activities are sequenced appropriately alongside technical and functional milestones

Reporting & Communications

• Develop and maintain program-level dashboards, status reports, and executive-facing communications on a regular cadence
• Translate complex program data into clear, actionable narratives for senior leadership and non-technical audiences
• Ensure program documentation is current, well-organized, and accessible including plans, decision logs, meeting minutes, and deliverable repositories, This position involves access to sensitive systems and information. U.S. Citizenship is required. Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements.

Testing Designated Position

This is not a Testing Designated Position (TDP).

• BS/BA and 11+ years of relevant project management experience -OR-
• MS/MA or higher and 9+ years of relevant project management experience, * 10+ years of progressive program or project management experience on large-scale IT or ERP implementations
• Experience with major ERP platforms: SAP and Oracle
• Demonstrated experience managing integrated schedules, cross-workstream dependencies, and decision-making structures on complex, multi-year programs
• Experience in government or public-sector ERP modernization programs
• Familiarity with federal/state acquisition, budget cycles, or compliance environments
• Background or formal training in Organizational Change Management (Prosci/ADKAR, Kotter, or equivalent)
• Experience working alongside or coordinating an OCM team in a program delivery context
• Background in business process reengineering or workforce transition planning
• PMP or equivalent project management certification
• Hands-on experience with risk and issue management, change control, and executive-level reporting
• Experience coordinating with or managing System Integrators (SIs) in a government or enterprise program context
• Strong facilitation and communication skills. Comfortable presenting program status, risks, and recommendations to senior leadership
• Proven ability to work effectively in a matrixed environment, influencing across organizational boundaries without direct authority
• Familiarity with user adoption challenges in enterprise technology implementations and the ability to engage stakeholders through difficult transitions
• Ability to manage competing priorities and maintain focus in a fast-paced, ambiguous program environment

PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual's relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.

As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.

Minimum Salary

USD $166,800.00/Yr.

Maximum Salary

USD $275,200.00/Yr.

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs., Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a "country of risk" without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.